Territory Manager, CRM (Great Plains)

Abbott • Columbia, MO

1d • Remote

About The Position

Abbott is hiring a field-based Territory Manager for its Cardiac Rhythm Management (CRM) division in the Great Plains Region. The role leads CRM sales strategy within an assigned territory, with accountability for sales volume, market penetration, profitability, and performance metrics for quality, cost, and delivery. The Territory Manager coordinates Direct Sales Representatives, Clinical Specialists, and Interns, including arranging coverage for implants of Abbott CRM products, and leads and directs subordinate activities.

The position sells Abbott medical devices to physicians, medical laboratories, hospitals, and hospital management. It also supports product use through customer education, in-services, technical troubleshooting, account service, and product presentations. The role manages territory inventory, contributes to contracting, monitors products and competitors, analyzes sales activity, and handles reporting and other administrative duties. The position requires travel 50% of the time and is remote in the United States.

Requirements

• At least 5 years of experience as a CRM sales representative.
• Comprehensive understanding of cardiac rhythm management technology.
• Bachelor’s degree in a relevant technical field or equivalent.
• Typically four or more years of progressively responsible sales experience, including medical device experience.
• Working knowledge of domestic regulations relevant to the medical device industry.
• Ability to analyze and evaluate technologically complex devices.
• Ability to work with and effectively direct others.
• Ability to prepare and present strong written and verbal communications.
• Familiarity with medical device industry policies, operations, and procedures.
• Documented record of delivering sales or marketing information that adds value to management decision-making.
• Ability to establish and maintain working relationships with customers, physicians, hospital administrators, government agencies, medical groups, and other sales representatives.
• Verbal and written communication, negotiation, sales, interpersonal, and presentation skills.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Satisfy vendor credentialing requirements, which may include COVID-19 vaccination.

Nice To Haves

• Advanced credential in a relevant discipline or concentration.
• Professional certification or designation.
• Experience working in a broader enterprise or cross-division business unit model.

Responsibilities

• Lead CRM sales strategy within the assigned territory to achieve objectives for sales volume, market penetration, and profitability.
• Supervise sales representatives and direct overall selling activity in the territory.
• Coordinate implant schedules and coverage for Direct Sales Representatives and Clinical Specialists.
• Lead, facilitate, and direct subordinate activities, and monitor and report performance status.
• Manage territory performance metrics for quality, cost, and delivery; manage profitability, operating expenses, and revenue per head.
• Call on physicians, medical laboratories, hospitals, and hospital management to sell Abbott medical devices.
• Contact and visit customers, influence purchasing decisions, and address questions and concerns.
• Participate in the contracting process for company products.
• Provide medical professionals with product information and training, staff education, in-services, and technical troubleshooting.
• Ensure required patient information is completed and forwarded for patient tracking.
• Manage physical inventory located within the territory.
• Research new and existing products and monitor competitor sales, prices, and products.
• Analyze sales statistics, prepare reports and special analyses, and complete administrative sales duties such as expense reports, appointment scheduling, and travel planning.
• Attend trade shows and conferences as needed and present bids and proposals to customers when required.
• Promote continuous quality improvement and coordinate solutions to technical and personnel issues.
• Use sound business practices, ensure employee compliance with company policies and practices, and support company initiatives and quality and environmental management systems.
• Comply with FDA regulations, other regulatory requirements, company policies, procedures, processes, and task assignments.
• Maintain positive and cooperative communication with employees, customers, contractors, and vendors.
• Stay current on developments in areas of expertise, regulatory requirements, and industry trends.
• Resolve or facilitate resolution of problems, including identifying causes to prevent recurrence.
• Perform other related duties as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager