Territory Manager

DMS Health Technologies • West Fargo, ND

8d • Onsite

About The Position

The Territory Manager serves as the primary operational leader for field-based mobile imaging technologists, technologist assistants, and route drivers. This position supports employees and customers by coordinating the activities of assigned mobile and fixed-site imaging routes, ensuring effective service delivery and operational efficiency. This position is office based in our West Fargo, North Dakota corporate headquarters.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, Radiologic Sciences, or a related field or equivalent work related experience.
• Previous leadership, supervisory, or team coordination experience with the ability to effectively coach, mentor, and support geographically dispersed employees.
• Exceptional time management, organizational, relationship management, critical thinking and verbal, written, and interpersonal communication skills.
• PC proficiency using a variety of software packages and computer navigation.
• Must have a strong accuracy and detail orientation and the ability to work well independently with limited direct supervision.
• The ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing environment is a must!
• Ability to analyze operational data and identify opportunities for improvement.

Responsibilities

• Directing, coordinating, assigning, scheduling, and reviewing the work of assigned staff to ensure quality customer service.
• Ensuring staffing levels are maintained, approving time off, confirming routes have proper coverage, processing biweekly payroll and expense reporting.
• Onboarding and training newly hired staff members.
• Following established protocols and procedures required for a safe and compliant work environment.
• Develops and manages relationships with customers.
• Proactively identifies opportunities for improvement, addresses concerns, and implements solutions/changes to increase customer and employee satisfaction.
• Analyzing the efficiency of operations and auditing quality improvement and patient care measures to ensure compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager