Territory Manager, Sales & Clinical - Acute Therapies

Vantive•Laval, QC

1d•Remote

About The Position

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Your Role: In this role, you will be responsible for all commercial activities in the Acute Therapies portfolio, acting as the primary sales and clinical contact for customers in the assigned territory, Coordinates and delivers selling and training activities, working collaboratively with the field-based Service Technician(s) in the region. Works without significant direction to troubleshoots customers’ issues and address knowledge gaps to advance opportunities and therapy proficiency. Acts as key liaison between our customers and the Vantive internal team (Customer Service, Medical, Marketing, Service, etc.). Acute Therapies Products : Continuous renal replacement therapy (CRRT) equipment and disposables, therapeutic plasma exchange (TPE) disposables, dialysis catheters, and disposables, and any future critical care focused innovations or products.

Requirements

Bachelor’s Degree in Nursing
3+ years of hospital work experience in Critical Care
Expertise and product / therapy knowledge (dialysis, CRRT, ventilation)
Demonstrates strong business and financial acumen, with the ability to understand budget considerations, cost drivers, and value‑based decision‑making in a clinical sales environment.
Communicates with impact through clear, compelling presentations and interpersonal communication, effectively engaging stakeholders both in person and virtually.
Exhibits adaptability and resilience, remaining effective and focused in dynamic, rapidly changing environments.
Adjusts teaching and engagement approaches to meet diverse learning styles, stakeholder needs, and clinical or commercial objectives.
Highly self‑motivated and accountable, with the ability to independently prioritize work while driving results.
Thinks strategically, connecting clinical education, sales objectives, and long‑term account growth opportunities.
Maintains a positive, solutions‑oriented mindset, approaching challenges with professionalism and creativity.
Applies strong analytical skills to interpret utilization data, budgets, and cost considerations, supporting informed clinical and sales discussions.
Works effectively both independently and as a collaborative team member, contributing to shared goals and cross‑functional success.
Proven ability to build, strengthen, and sustain long‑term customer relationships based on trust, credibility, and value delivery.
Successfully navigates complex sales and clinical environments, managing multiple projects, accounts, and priorities simultaneously.
Field‑based role requiring up to 75% travel, including local same‑day travel, to effectively support customers and sales objectives.
Thrives in fast‑paced, high‑pressure situations, demonstrating composure, resilience, and sound judgment under stress.
Fluent in English and French where applicable.
Parfaitement bilingue – français et anglais

Nice To Haves

Master’s Degree in Business, Health Science, or similar
2+ years in Sales experience
Sales and/or management experience in the healthcare industry
Expertise and product / therapy knowledge (critical care nephrology, extracorporeal therapies, sepsis)

Responsibilities

Strategically plans, organizes, and manages territory‑level sales activities to consistently achieve or exceed revenue and growth targets.
Serves as a subject matter expert in Vantive’s Acute Therapies portfolio, including products, services, programs, and therapies, delivering high‑value, clinically relevant insights using approved clinical tools, data, and resources.
Operates as a trusted clinical and commercial partner to customers by identifying needs, aligning solutions, and supporting the development of policies, procedures, and clinical protocols that drive improved outcomes.
Applies deep product, market, and competitive intelligence to promote awareness, accelerate early adoption, and expand utilization of Vantive’s Acute Therapies solutions.
Executes the Sales Plan of Action (POA) with disciplined focus, leveraging data‑driven prioritization to optimize account coverage, pipeline progression, and territory performance.
Collaborates cross‑functionally with Marketing, Field Marketing, Sales Operations, Medical, and peer sales leaders to identify trends, uncover growth opportunities, and co‑create targeted strategies and campaigns.
Leverages internal approved AI‑enabled sales tools and analytics to: Identify high‑value accounts and segment customers based on behavior, utilization, and growth potential Generate actionable insights from CRM, market data, and customer interactions Improve forecasting accuracy and pipeline visibility Personalize Customer engagement and messaging at scale Increase selling time through automation of administrative and reporting tasks
Effectively utilizes CRM, digital engagement platforms, and other sales and marketing technologies to track activity, measure performance, and continuously refine territory strategy.
Leads and supports the contracting cycle as required, ensuring accurate communication of customer needs, value propositions, and compliance requirements.
Evaluates market dynamics, demand signals, and customer feedback to proactively adapt strategies and ensure expectations are met or exceeded.
Manages customer issues and complaints with professionalism and urgency, fostering trust, long‑term partnerships, and customer satisfaction.
Demonstrates agility and sound judgment in ambiguous or rapidly evolving situations, navigating complex questions even when full information is not available.
Actively participates in trade shows, conferences, and industry conventions to strengthen market presence, build professional networks, and stay current on clinical and industry trends.
Delivers training and education to customers to ensure therapy proficiency
Accountable for acquiring, maintaining, and continuously advancing the knowledge and competencies required to educate new and existing customers on products and therapies, tailoring education to the clinical, operational, and organizational needs of each account.
Leads end‑to‑end new product and therapy implementations, including pre‑implementation planning, clinical training, go‑live support, and post‑implementation follow‑up to ensure successful adoption and sustained utilization.
Serves as a reliable clinical resource, providing timely and accurate support for customer clinical questions within scope, and appropriately escalating complex inquiries as needed.
Delivers education with scheduling flexibility to meet customer needs, including occasional evening or night‑shift sessions to ensure comprehensive staff coverage.
Designs and delivers education grounded in adult learning principles, customizing training approaches to accommodate diverse learning styles, clinical roles, and experience levels.
Demonstrates confidence, professionalism, and a strong commitment to education, fostering engagement, credibility, and trust with clinical audiences.
Partners closely with the Clinical Manager and Clinical Marketing to execute and continuously evolve the clinical education strategy, aligning education efforts with therapy adoption, customer outcomes, and business objectives.
Effectively delivers clinical education both in person and virtually, utilizing a variety of digital platforms and tools; fluent in English and French where applicable.
Sustains and expands product and therapy expertise through formal training programs, peer collaboration, and ongoing self‑directed learning to remain current with best practices and emerging evidence.
Leverages digital and AI‑enabled educational offerings (e.g., virtual training modules, on‑demand resources, data‑informed insights, and remote support tools) to enhance learning, reinforce key concepts, and improve training efficiency and consistency.
Accountable for building and maintaining long term relationships with key customers to develop sales opportunities, ensure clinical competency and grow the territory
Proactively builds customer relationships, taking responsibility for their satisfaction and loyalty
Problem solves and own customer issues in a timely manner, while ensuring that key team members are kept informed of relevant information and resolution
Provide feedback and keep in close communication with Sales / Clinical Management and Marketing around customer needs, objections, competitive advantage levers and competitors’ activities and information
Timely and efficient completion of administrative tasks
Salesforce.com (Boost) to document customer information, track opportunities, forecast required products and collect data
Expense reports, internal and external communication, conferences etc.
Market intelligence: market surveys, communicate competitor intelligence
Participate in yearly customer survey exercise for all accounts and work closely with Marketing on select projects requiring field input
Completion of accurate monthly forecasting, call planning and territory reviews.
Partake in special projects as required.