Territory Manager, Acute Heart Failure -- Boston

Abbott • Boston, MA

1d • Remote

About The Position

The Territory Manager, Acute Heart Failure is responsible for growing Abbott’s Acute Heart Failure business in an assigned territory and supporting customers who use Abbott’s CentriMag Circulatory and Respiratory Support System and other products in the Acute portfolio. The role combines sales, account management, and clinical and technical customer support related to ECMO and ventricular support therapies. It is based remotely in the United States, with the territory identified as Boston, and requires extensive travel, including overnight travel.

The manager builds and maintains customer relationships, provides clinical and technical guidance, manages sales opportunities and business processes, and collaborates with internal teams to deliver customer support. The position also contributes market and competitive insights, maintains required records and reports, and follows company compliance and product-complaint reporting requirements.

Requirements

• Bachelor’s degree required.
• At least five years of medical device sales experience in the cardiovascular field.
• Ability to travel extensively throughout the territory, including overnight travel.
• Understanding of hospital account management and ability to establish strong customer relationships.
• Demonstrated success in previous medical device sales roles.
• In-depth understanding of the market, accounts, and customers in the territory.

Nice To Haves

• Graduate degree preferred.
• Experience with the clinical and technical application of ECMO preferred.
• Clinical licensure or clinical experience preferred.

Responsibilities

• Achieve sales targets established in the annual plan and pursue monthly, quarterly, and annual growth targets.
• Prioritize customer and patient needs, maintain customer satisfaction, and establish professional customer relationships.
• Develop clinical and technical knowledge of the Abbott CentriMag Circulatory and Respiratory Support System and complementary Acute portfolio products.
• Apply clinical and technical knowledge of ECMO and ventricular support therapy when supporting customers.
• Manage customer contracts, price quotes, customer complaints, Salesforce.com pipeline activity, expenses, and assigned training and compliance courses in a timely manner.
• Collaborate with regional and territory teams and with Training and Education, Healthcare Economics and Reimbursement, Customer Service, Finance, Marketing, and other relevant departments.
• Manage accounts, forecasts, and sales pipelines using Salesforce.com.
• Follow Advamed guidelines and Abbott employee compliance policies, and understand hospital administration, departmental, and purchasing policies and procedures.
• Use appropriate etiquette in ICU, operating room, catheterization lab, emergency room, and intra- and inter-hospital transport environments.
• Work with perfusionists, surgeons, intensivists, cardiologists, respiratory therapists, nurses, and ECMO specialists in clinical settings.
• Initiate and maintain account contacts, conduct frequent sales calls, and provide clinical and technical support and guidance to customers.
• Maintain regular contact with current and potential accounts in the assigned territory.
• Participate in developing sales and customer-support strategies and tactics.
• Provide field input on market dynamics and competitive activity to support short- and long-term planning and financial projections.
• Serve as a corporate liaison with regional directors, senior management, Marketing, Training and Education, Research and Development, Regulatory and Clinical Affairs, Reimbursement, Customer Service, Technical Service, and other departments as appropriate.
• Record sales calls, customer contacts, and product-category opportunities in Salesforce.com.
• Provide input for timely formal offers and price quotes, and timely feedback on market participant activity in the territory.
• Submit sales and expense reports and other requested documentation on time and according to company policy.
• Protect and responsibly handle company equipment and confidential information.
• Report product failures and customer complaints to Regulatory immediately.
• Share product-improvement ideas with Marketing and Research and Development.
• Provide support at regional and national trade shows as requested.
• Perform other duties assigned by management.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level