DSM Territory

Konica Minolta Business Solutions, U.S.A., Inc. • Milwaukee, WI

5d • Remote

About The Position

Konica Minolta currently has an exciting opportunity for a Territory District Service Manager! The primary function of the District Service Manager is to support/manage dealerships within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate and recommend positive change.

Requirements

• Good presentation skills
• Knowledge of Service Management software
• The ability to resolve both technical and customer relations issues
• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff
• Advise on implementation of appropriate development activities
• A current and through knowledge of all Konica Minolta products
• Understand, communicate and support all Konica Minolta policies
• Desire to continually learn while maintaining industry certifications
• This position requires extensive travel (approximately 80%)

Nice To Haves

• A, N , CDIA, MCP, MCSE certifications desired

Responsibilities

• Assist in the development of assigned Dealer base while assessing the knowledge level of the technical staff
• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products
• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field
• Conduct seminars/workshops for current product and new product introduction
• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment including Production Print Color and Monochrome products
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues
• Support Direct Branch requests as needed
• Must work closely with sales counterparts to communicate Dealer information and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed