Territory Account Manager

CCB Technology • Racine, WI

5d • Hybrid

About The Position

The Territory Account Manager is responsible for managing and growing an assigned portfolio of customer accounts within a designated geographic territory. This role serves as the primary relationship owner for existing clients, ensuring high levels of customer satisfaction, retention, and growth while identifying opportunities to expand CCB Technology's solutions and services. Approximately 80% of this role is focused on managing and expanding existing customer relationships, with the remaining 20% dedicated to developing new business opportunities within the assigned territory. The Territory Account Manager is accountable for the overall success of their territory by maintaining strong customer relationships, identifying growth opportunities, and helping customers leverage technology solutions that improve their business outcomes.

Requirements

• Minimum of three (3) years of sales, account management, customer success, or business development experience.
• Proven ability to manage customer relationships and drive revenue growth.
• Valid driver's license and ability to travel throughout assigned territory.
• Proficiency with CRM platforms, Microsoft 365, and sales-related technologies.
• Ability to work independently while collaborating effectively across departments.
• Understanding of technology solutions, services, and recurring revenue business models.

Nice To Haves

• Experience selling technology solutions and services.
• Experience managing a geographic territory or book of business.
• Experience selling Managed IT Services, Cybersecurity, Cloud, Software, Infrastructure, or Professional Services.
• Strong relationship-building and customer engagement skills.
• Ability to identify customer business challenges and align technology solutions to business outcomes.
• Excellent verbal, written, and presentation communication skills.
• Strong organizational, time management, and territory planning abilities.
• Ability to manage multiple priorities and opportunities simultaneously.
• Knowledge of consultative selling methodologies and account management best practices.
• Ability to analyze customer data, identify trends, and develop growth strategies.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular customer business reviews and account planning meetings.
• Build and maintain relationships with key decision-makers and stakeholders.
• Identify opportunities to expand existing customer relationships through additional products, services, and solutions.
• Proactively manage customer retention and satisfaction.
• Maintain account plans for strategic customers and growth opportunities.
• Develop and execute a territory growth plan.
• Generate referrals and introductions from existing customers and partners.
• Pursue qualified new business opportunities within the assigned territory.
• Identify organizations that align with CCB Technology's ideal customer profile.
• Build and maintain a healthy pipeline of qualified opportunities.
• Maintain accurate CRM records, opportunity tracking, and forecasting.
• Collaborate with Sales Support, Software & Renewals, Marketing, Vendor Partners, and Technical Teams.
• Participate in sales meetings, forecasting reviews, and territory planning sessions.
• Stay informed on industry trends, competitive activity, and emerging technologies.

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed