Terrain Park Attendant

Town of Frisco • Frisco, CO

4d • Onsite

About The Position

This seasonal Terrain Park Attendant is an hourly position that assists in the daily operations of the Frisco Adventure Park. This position helps in the safe operation of the rope tow operated terrain park and ski/ride hill. The responsibilities include site set up, feature maintenance and placement, hand/rake grooming, daily operations, rope tow operation and overall safety of the operation. Responsible for delivering exceptional guest service through safe and efficient loading and unloading of the rope tow. Coordinate and communicate with guest service staff to ensure seamless, safe and effective Adventure Park Operations. The Terrain Park Attendant may also be asked to assist with ski/ride hill operations, tubing hill, special events, guest services and other Adventure Park activities. This position works with other staff members to effectively rotate through the different stations, ensuring the team receives appropriate breaks.

Requirements

• CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
• Ability to pass a background investigation.
• Ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 8 hours.
• Walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling.
• Close Vision: YES
• Distance Vision: YES
• Color Vision: YES
• Peripheral Vision: YES
• Depth Perception: YES
• Ability to adjust focus: YES

Nice To Haves

• High School Diploma or GED
• Microsoft Word and Excel
• Valid Colorado Driver’s License
• 1 year of experience working the ski industry and/or terrain park operations

Responsibilities

• Take ownership of daily operations of the Terrain Park and all associated preparations for daily operations.
• Engages in hands-on labor, in the overall maintenance of the site including but not limited to; Rope Tow, rails, boxes, tubes, jumps, and snow guns.
• Perform daily logs and risk management assessment of terrain park, including feature layout and placement and necessary signage.
• Effectively test features, monitor daily maintenance, and open/close features when appropriate.
• Ensures the safe operation of rope tow. Includes daily inspections and testing per DORA regulations and assists the team during inspections.
• Monitors and maintain snow surfaces to ensure safe and consistent ski/ride conditions.
• Daily tasks may include; minimizing risks, building and maintaining terrain features to meet the demand of guests, preventative maintenance, cleaning, inventory recording of existing PRA infrastructure, and implementing safety precautions.
• At times operate machinery, trucks, UTV, snowmobile, power tools.
• Responsible for maintaining a clean and safe work area which includes but is not limited to; pump house, yurt, tube storage, and maintenance facility.
• Assist with terrain park special event prep, private rental set-up, and private team training sessions and/or after school terrain park programs.
• Ensure all opening and closing procedures of Frisco Adventure Park and Day Lodge are completed.
• Communicate with management in a timely and professional manner verbally and in writing to resolve guest issues and ensure safety.
• Provide exceptional customer service to all Adventure Park pass holders and guests by giving appropriate information, directions, and conducting all transactions with a smile, eye contact, and clear communication.
• Follow industry safety practices regarding the use of technical equipment. This includes but is not limited to, the rope tow, magic carpet, snow guns, snowmobiles, snow blowers, and all other machinery.
• Remains alert and vigilant to provide instructions to guests and identify possible problems requiring the immediate stoppage of the rope tow or lift.
• Respond to incidents or emergencies as covered in the training manual.
• Report all incidents to management in a timely manner.
• Answer repetitive questions, scenarios, and tasks with professionalism, politeness, and courtesy.
• Interact with and maintain professional attitudes and relationships with guests, co-workers, and management in a positive, professional manner at all times using appropriate language and conversations.
• Inform guests of Adventure Park safety practices, operating rules, and regulations and help to enforce these rules as necessary.
• Also responsible for making sure guests are prepared for changing weather conditions.
• Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Utilizes on-slope communication equipment and processes to ensure appropriate communication, to ensure appropriate safety response and guest service.
• Maintain a high level of knowledge regarding all Adventure Park and Recreation Department programs, facilities, and services.
• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Benefits

• Limited housing opportunity for seasonal, FULL-TIME employees
• SKI FREE @ Copper
• Option to participate in the Summit Foundation Ski Medallion program through Employee Giving
• Convenience of a clean car year-round with a FREE car wash
• Free recycling, trash, and compost pick up.
• Free paddle sports
• A free 2-hour pontoon/fishing boat rental reservation (one per employee)
• Free boat rentals if not rented for the final rental of the day.
• Free tubing at the Frisco Adventure Park
• Free Nordic Center passes for employee and family
• Free Terrain Park pass
• Friends and family passes for tubing
• Copper Mountain discounted season passes
• Copper Mountain free daily lift ticket voucher program for employee and half off for dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED