Terminal Technology Analyst - Field Support

Ports America•Seabrook, TX

1d•Onsite

About The Position

The Terminal Technology Analyst is charged with overseeing the installation, maintenance and support of servers or other computer systems, and planning for and responding to service outages and other problems. They will work with end users to ensure that they tools provided to them are functioning properly and will work as the communication channel between the end use and the IT organization.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or a related field OR High School Diploma or GED Equivalent with 4+ years of IT experience
3+ years experience in a Windows Server environment supporting PCs, printers, network equipment (wired and wireless.)
3 + years of help desk experience with extensive telephone or in-person experience in a customer service capacity, general computer network administration experience, in a small to mid-sized organization, preferably in a logistics or maritime industry firm.
Valid driver’s license and ability to have and hold TWIC credentials.

Nice To Haves

Wireless networking troubleshooting experience
VOIP experience
Solid interpersonal and organizational skills.
Strong verbal and written communication skills.
Strong commitment to team work and a team-oriented environment, with willingness to share knowledge and expedite the accomplishment of assigned tasks.
Ability to work independently
Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
Possess strong organizational and time-management skills
Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
Ability to write scripts to perform administration.
Ability to respond to issues and carefully work through problems.
Ability to develop analytical and organizational skills.
Ability to assist and develop less experienced staff on technical issues.
Ability to take action, and communicate technical information to non-technical users

Responsibilities

Maintain and troubleshoot IT Operational Applications components specific to the business at the local terminals, such as TOS interfaces, OCR systems, Gate Management systems, RFID systems, etc.
Maintenance and troubleshooting of local and wide area networks;
Lead end-users through diagnostic procedures to determine source of error;
Comply with Corporate Safety and IT policies and procedures.
Ensure that the facilities, such as UPS and A/C, are working properly in all data centers.
Interface with various vendors in the implementation and troubleshooting of this specific equipment.
Maintain and troubleshoot all wireless computers, tablets, handhelds, and associated equipment used by Operations throughout the terminal.
Maintain the local technology infrastructure including the administration of switches, bridges, routers, servers, wireless infrastructure, phone systems, et al.
Respond to and document IT Service Desk incidents utilizing Ports America’s IT Service Desk system.
Track and maintain all local IT assets.
Verify that computer rooms and office areas are maintained
Create new and update existing IT documentation.
Coordinate and schedule IT projects locally to minimize impact to the business.
Respond to after-hours automated alerts that require onsite attention (when necessary).