Terminal/Ramp Monitors
About The Position
Responsible for being the initial point of contact, airport wide for operational needs. This role involves coordinating and assisting during irregular operations, monitoring day-to-day operations across airport-wide Common Use premises, overseeing ticket counters, bag makeup assignments, baggage claim assignments, and recheck counter assignments on Common Use premises. Additionally, they monitor hold room and gate operations on Common Use devices, as well as the F.I.S. operation related to passenger processing. Collaboration with Tower staff for overall Common Use operation coordination is a key aspect. The role involves monitoring and assessing Common Use operational performances, generating daily operation reports, and performing other related tasks and duties as assigned.
Requirements
- Ability to successfully obtain and keep a basic yellow driving strip for O’Hare Airport, drive on the airfield, and maintain a clean driving record.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Knowledge of word processing software, spreadsheet software, Internet software, and database software.
- Associates (A. S.) minimum from two-year college or university; and one to two years related airport operation/customer service experience and/or training; or equivalent combination of education and experience.
- Skills in oral communication
- Skills in written communication
- Skills in situational awareness
- Ability to be professional.
- Ability to make judgements.
- Ability to drive on O’Hare airfield.
Responsibilities
- Coordinates and assists during irregular operations.
- Monitors day of operations on airport wide Common Use premises.
- Monitors ticket counters assignments on Common Use premises.
- Monitors bag makeup assignments on Common Use premises.
- Monitors baggage claim assignments on Common Use premises.
- Monitors recheck counter assignments on Common Use premises.
- Monitors hold room & gate operation on Common Use devices.
- Monitors F.I.S. operation related to passenger processing.
- Coordinates with Tower staff on overall Common Use operation.
- Monitors Common Use operational performances.
- Generates daily operation reports.
- Performs other related tasks and duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
