Terminal Operations Coordinator

Metropolitan Airports Commission • Terminal 2, MN

8d • Onsite

About The Position

As a Terminal Operations Coordinator, you will play a crucial role in managing and optimizing the use of common-use terminal assets at MSP Airport. This includes overseeing gate control, ticket counter, and bag claim assignments for both Terminal 1 and Terminal 2. Utilizing advanced technologies such as the Resource Management System (RMS) and other enabling systems, you will maintain a comprehensive understanding of terminal operations. As the first point of contact for operations and maintenance concerns, you will conduct routine facility and ramp inspections, documenting your findings and ensuring necessary work orders are completed. Responding to service calls and requests from internal and external stakeholders, you will be instrumental in incident response coordination and recovery efforts. Your responsibilities extend to overseeing the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities, ensuring compliance with all relevant regulations. Operations Coordinators also monitor tenant adherence to published policies and provide various user/tenant services as assigned. This role involves active participation in meetings with both internal and external stakeholders, where you will not only attend but also facilitate discussions. This is a safety-sensitive position which will require a pre-employment drug screen.

Requirements

• Bachelor’s degree in Aviation Management, or a related field, plus 1 year of relevant experience in airport/airline operations OR Associate’s degree in Aviation Management, or related field, plus 3 years of relevant experience in airport/airline operations OR High School Diploma plus 5 years of relevant experience in airport/airline operations
• Ability to work independently, without close supervision
• Demonstrated ability to communicate effectively and maintain solid working relationships with internal and external business partners at all levels of organizations
• Strong technical skills to utilize a variety of software applications
• Excellent verbal, written, and radio communication skills
• Ability to multitask and maintain situational awareness across multiple terminals
• Ability to effectively multi-task, prioritize workloads, and meet deadlines
• Intermediate skill level using Microsoft Outlook, Word, Excel, PowerPoint, Teams, or other virtual meeting software
• Valid driver’s license and the ability to successfully complete and pass drivers training
• Pre-employment drug screen

Nice To Haves

• Experience coordinating building and facility maintenance
• Experience using computerized Resource Management Systems
• Experience using facility management software
• Experience coordinating construction and facilities projects
• Completed National Incident Management Systems (NIMS) courses: IS-700, IS-800, ICS-100, and ICS-200
• Working knowledge of applicable DOT and FAA regulations for airports
• Experience utilizing video surveillance systems
• Pilot’s license
• Experience with presentations or meeting facilitations
• Ability to read and interpret building plans and related documents
• Completed aviation industry certification programs through groups such as American Association of Airport Executives or Airports Council International

Responsibilities

• Manage and optimize the use of common-use terminal assets, including gate control, ticket counter, and bag claim assignments.
• Utilize advanced technologies like the Resource Management System (RMS) to maintain a comprehensive understanding of terminal operations.
• Serve as the first point of contact for operations and maintenance concerns.
• Conduct routine facility and ramp inspections, document findings, and ensure work orders are completed.
• Respond to service calls and requests from internal and external stakeholders.
• Coordinate incident response and recovery efforts.
• Oversee the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities.
• Ensure compliance with all relevant regulations.
• Monitor tenant adherence to published policies.
• Provide various user/tenant services as assigned.
• Participate in and facilitate meetings with internal and external stakeholders.
• Receive incoming calls for Terminal Operations and Facilities during assigned shift.
• Engage on-call personnel as needed.
• Allocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders.
• Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems.
• Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies.
• Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others.
• Respond and conduct initial investigation for incoming service calls.
• Monitor activity and use of Terminal 1, Terminal 2, and other assigned areas.
• Assist with scheduled and unscheduled utility shutdowns.
• Assist with the coordination of various terminal and airport construction projects as needed.
• Monitor and make corrections as needed to terminal seating, sign stanchions, queue stanchions and other facility needs during assigned shift.
• Respond to emergencies and maintenance issues at Terminal 1 and Terminal 2.
• Monitor and support customer service functions for departure level and checkpoint queue operations as assigned.
• Coordinate common use terminal asset assignments and changes with airline personnel and ground staff.
• Accommodate aircraft diversions by coordinating gate assignments, parking areas, and ground handling needs in cooperation with Airside Operations and other stakeholders.
• Continuously maintain situational awareness of airport and terminal activity.
• Update public digital signage and displays.
• Perform routine indoor and outdoor inspections of the terminal, gate aprons and passenger boarding bridges.
• Issue work orders using computerized systems and coordinate required maintenance and cleaning activities with other MAC departments, contractors, airlines, and terminal tenants.
• Host and attend meetings, both in person and virtual.
• Perform miscellaneous projects and duties as assigned.
• Perform position responsibilities in accordance with MAC Policy 20-01 in the Human Resources Policy and Procedure Guide.
• Proactively support a safe working environment through the use of personal protective equipment and following established policies & procedures.
• Perform duties in a manner that supports MAC’s commitment to the community and environment.

Benefits

• MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or [email protected].
• MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED