Terminal Coordinator

Aviation Division • Jamaica, NY

1d • Onsite

About The Position

In this role you will be responsible for ensuring a high performing operation by leading, engaging, coaching, and developing front-line team members. You’re also responsible for supporting teams' efforts in creating a safe, reliable operation while delivering an exceptional customer experience. The Terminal Coordinator oversees daily operations, acts as the liaison between staff, management, and business partners, and works closely with their team to maximize customer/client satisfaction.

Requirements

• High school diploma or equivalent required.
• 3 years or more leading/supervising Airport operation
• Must be able to communicate in English
• Ability to work in a teamwork environment and delegate tasks
• Excellent written and verbal skills
• Excellent skills with computers including Excel
• Ability to think strategically and have motivational skills to lead a team.
• Confidence, patience, and politeness, when dealing with difficult situations.
• Communication skills that allow you to inform, help, and advise customers clearly and effectively.
• Must be professional appearance and adhere to company grooming/uniform policy

Nice To Haves

• Previous Support Service Airline experience is preferred
• Bilingual is preferred, but not required

Responsibilities

• Manage activities in the airport operation of Wheelchair agents (All Support staff)
• Conduct daily debriefing with team members to ensure productivity and compliance
• Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, ADA, ACAA, FAA, and other government agencies as well as American Airlines and OALS policies and procedures
• Promote an environment of mutual respect and trust between team members
• Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies and procedures
• Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
• Communicate with management regarding operations and personnel
• Complete and submit Daily Tour Report on the operation
• Assist with completion of Incident Reports for issue, incident, injury of any customer or team member

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED