Terminal Coordinator

GRUPO EULEN USA•New York, NY

1d•Onsite

About The Position

In this role you will be responsible for ensuring a high performing operation by leading, engaging, coaching, and developing front-line team members. You’re also responsible for supporting teams' efforts in creating a safe, reliable operation while delivering an exceptional customer experience. The Terminal Coordinator oversees daily operations, acts as the liaison between staff, management, and business partners, and works closely with their team to maximize customer/client satisfaction.

Requirements

High school diploma or equivalent required.
3 years or more leading/supervising Airport operation
Must be able to communicate in English
Ability to work in a teamwork environment and delegate tasks
Excellent written and verbal skills
Excellent skills with computers including Excel
Ability to think strategically and have motivational skills to lead a team.
Confidence, patience, and politeness, when dealing with difficult situations.
Communication skills that allow you to inform, help, and advise customers clearly and effectively.
Must be professional appearance and adhere to company grooming/uniform policy
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
Ability to speak and be understood, hear, and comprehend the English language
stand for long periods of time
be able to lift approximately 70 pounds
be able to relocate in the event of an emergency
have a neat and professional appearance

Nice To Haves

Previous Support Service Airline experience is preferred
Bilingual is preferred, but not required

Responsibilities

Manage activities in the airport operation of Wheelchair agents (All Support staff)
Conduct daily debriefing with team members to ensure productivity and compliance
Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, ADA, ACAA, FAA, and other government agencies as well as American Airlines and OALS policies and procedures
Promote an environment of mutual respect and trust between team members
Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies and procedures
Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
Communicate with management regarding operations and personnel
Complete and submit Daily Tour Report on the operation
Assist with completion of Incident Reports for issue, incident, injury of any customer or team member
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off
Other duty may be assigned