Terminal Manager

Trimac Transportation • Corpus Christi, TX

13d

About The Position

The Terminal Manager is the primary point of contact for Drivers, helping resolve problems and answer questions promptly and effectively while facilitating safe and professional work. The role is responsible for the terminal’s operational and financial performance and collaborates with the Area Manager on terminal budget development to understand expected deliverables. The Terminal Manager also manages local customer relationships and issues that may affect profitability.

The position reports to the Director, Area Operations and interacts with Company Drivers, Independent Contractors, Service Centers, management, Safety, Human Resources, and local customers. Responsibilities span safety leadership, driver support and performance, resource and fleet utilization, customer relationships, and financial performance.

Requirements

• 5–7 years of related experience and/or training.
• High school diploma required.
• Experience with computers, good keyboarding skills, and familiarity with Microsoft Windows and Office Suite.
• Strong communication, interpersonal, and coaching skills.
• Ability to work productively with minimal supervision.
• High moral integrity.
• Strong analytical ability and good judgment.
• Proactive and decisive decision-making.

Nice To Haves

• Strong knowledge of the transportation industry.
• At least 2 years of management experience.
• Experience working with a variety of transportation systems and software.
• Experience in bulk and/or hazardous commodities.
• Bachelor’s degree.

Responsibilities

• Collaborate with the Safety Trainer to identify, review, and address safety events.
• Lead safety and driver meetings at the terminal.
• Review in-cab camera events with Safety Trainers to identify potential coaching or remediation needs.
• Clarify safety expectations and procedures, and coordinate coaching, training, and remediation with the Safety department.
• Serve as the final escalation point for safety violations.
• Review safety reports and analytical data and address issues or trends.
• Ensure the terminal has appropriate safety supplies and equipment meets regulatory and corporate compliance requirements.
• Promote and enforce a proactive safety culture through actions and communications.
• Keep the terminal organized, clean, and free of safety hazards.
• Work with Dispatch Managers to monitor high-risk weather and with Area Managers to evaluate whether travel conditions are safe.
• Respond to driver complaints, concerns, and questions and develop solutions.
• Coach and mentor Drivers, set measurable goals, maintain accountability, and manage performance as needed.
• Work with Recruiting and Sales to ensure appropriate driver levels based on revenue projections, new business, and projected turnover.
• Collaborate with Service Centers to ensure efficient and fair dispatching of eligible Drivers based on availability.
• Support driver retention, engagement, and satisfaction, working with Human Resources on related initiatives.
• Uphold Independent Contractors’ contracts and understand and apply local collective bargaining agreements where applicable.
• Collaborate across the Company to understand policies and procedures and ensure compliance.
• Assist with onboarding new Drivers, completing associated paperwork, and conducting necessary follow-ups.
• Monitor and control asset utilization.
• Set driver utilization expectations, parameters, and controls and communicate them to service centers so issues and trends can be identified and appropriate profitability levels established.
• Perform fleet planning projections and ensure the terminal has the right amount of assets to handle business opportunities.
• Work with Service Centers to identify equipment due for scheduled maintenance or requiring repair and coordinate servicing with shop personnel.
• Coordinate equipment scheduling with the shop and washrack to expedite fleet readiness and planning.
• Ensure equipment tags, licenses, stickers, and permits are up to date.
• Take accountability for customer issues and initiate engagement with local customers, responding directly or obtaining information from relevant departments as needed.
• Perform customer visits as requested or necessary and grow the local customer base.
• Provide input on industry and local market trends to maintain competitive driver compensation.
• Support the Area Manager in developing the terminal budget.
• Manage the terminal’s financial performance against budget to meet or exceed profitability goals.
• Review and respond to key performance indicators and profitability metrics to consistently meet or exceed goals.
• Review customer profitability and findings with the Area Manager.
• Review terminal costs and issue Purchase Orders.
• Set expectations and standards for terminal cost-control metrics.

Benefits

• Medical, dental, vision, and life insurance, plus other health and wellness benefits.
• Paid vacation, floating holidays, sick time, and company holidays.
• Paid time off for volunteer activities.
• Tuition reimbursement program.
• Training and development programs, continuous learning, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED