Terminal Manager-Drayage

NFI Industries•Long Beach, CA

About The Position

The Terminal Manager – Asset Drayage manages Asset fleet drayage operations, supports remote operations and employees, and holds site P&L responsibility. The role is ultimately responsible for the operation, with a focus on exceeding customer expectations and supporting additional business opportunities for NFI. The manager oversees daily facility operations and staff, customer service and continuous improvement, operational strategy and capacity planning, equipment and personnel utilization, delivery and logistics, regulatory compliance, productivity, and customer pickup and delivery requirements. The role also oversees financial performance, budgeting, billing, payables, receivables, and customer contract reviews. The Terminal Manager leads staffing, onboarding, training, goal setting, employee relations, coaching, performance reviews, and talent development. The manager also supports other NFI operations and promotes safe, clean, and efficient work areas through participation in safety initiatives and employee safety observations. The role requires availability for on-call issues and irregular or extended hours, including nights, weekends, and holidays as needed by customers.

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field, or an equivalent combination of education and experience sufficient to perform the job’s essential functions, as determined by the company; high school diploma or equivalent is required.
At least 3 years of overall experience in supply chain.
Working knowledge of Microsoft Office applications.
Working knowledge of transportation and mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations, and willingness to become certified in one or more of these areas as necessary.
Excellent talent management skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills, specifically with external clients.
Excellent analytical and mathematical skills.
Must be available on-call for problems outside working hours.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Must be able to stand and walk for up to 10–12 hours.
Must be able to work in environments with variable noise levels, lighting conditions, and temperatures, and access all areas of the building without limitations.

Nice To Haves

Experience with applications such as Trinium, TMW, and AS400.

Responsibilities

Manage day-to-day facility operations and subordinate staff, including supervisors, coordinators, clerks, spotters, and drivers.
Manage ongoing customer interactions regarding service, customer reviews, and continuous improvement.
Develop and manage operational strategy by shaping requirements, assessing deliverables, and using resources to eliminate process problems.
Support long-term capacity planning using sales, forecasts, historical data, and driver retention needs.
Develop a strategic plan for efficient and cost-effective operation and utilization of equipment and personnel.
Oversee delivery and logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management, and communication with top-level management.
Ensure customer pickup and delivery requirements meet customer standards; work with terminals, steamship lines, and distribution teams to manage customers’ container move life cycles.
Create and execute compliance with internal and external SOPs.
Ensure equipment is used efficiently.
Identify opportunities to grow revenue with dedicated and non-dedicated customers.
Contribute to facility P&L management and budget preparation.
Oversee billing activity and payables.
Report location financial and operational performance.
Review accounts receivable aging monthly and work with the Director and Corporate office to recover balances in a timely manner.
Review customer contracts annually and recommend annual increases to the Regional Vice-President and Director of Business Development.
Communicate service issues, upcoming workload, and relevant company information to appropriate personnel and customers.
Ensure appropriate staffing and support hiring initiatives.
Ensure new employees are onboarded, complete required paperwork, and follow a structured training schedule.
Set and communicate department and individual performance goals to support operational success.
Maintain sound human resources practices with direct reports and ensure adherence to corporate and department policies and procedures.
Work with Human Resources on employee relations issues, disciplinary actions, problem resolution, and terminations.
Visit other projects and participate in department or company meetings as necessary.
Provide feedback, coaching, guidance, and recognition to support skill development.
Participate actively in employee development and talent selection.
Model the company’s purpose, vision, and values.
Provide regular performance coaching and feedback, prepare and present formal performance appraisals, and make recommendations and approve annual compensation increases.
Stay current on relevant information, tools, and systems as part of ongoing self-development.
Interact with and support other NFI operations.
Ensure the work area operates safely, cleanly, and efficiently to meet service standards.
Support and participate in safety initiatives.
Conduct safety observations and coach employees on safety procedures.