Terminal Manager

STA Family of Companies•Garner, NC

25d

About The Position

The Operations Manager is a salary-exempt employee who, under the supervision of the Area General Manager, is responsible for the efficient overall operation of the bus terminal. The role coordinates and oversees facility maintenance, vehicle maintenance, safety, payroll, dispatch, and recruiting. It also ensures appropriate communication with school district personnel and parents about daily routes, trips, and extracurricular activities, as well as clear, timely communication and paperwork to the Region office. The position oversees the facility’s day-to-day operations, school bus fleet, drivers, monitors, and full-time staff. It supports safe, reliable, on-time transportation through efficient, cost-effective routing; ensures compliance with company, district, state, and federal requirements; and manages financial, payroll, and administrative processes. The manager also supports driver recruitment, training, safety meetings, and development of charter and school business during non-school days and summer months. The position reports to the Area General Manager and may perform other duties as directed by the Area General Manager or STA senior management.

Requirements

Five or more years in an operations or logistics leadership role, or an equivalent combination of education and experience; passenger transportation or bus industry experience is preferred.
A 2–4-year undergraduate degree in business.
Ability to plan in detail.
Positive attitude.
Effective communication skills.
Ability to organize, lead, and motivate personnel.
Ability to thrive in a constantly changing, chaotic environment and consistently meet tight timelines.
Proficiency with computers and appropriate software.
Knowledge of federal and state regulations.
Professional conduct that reflects positively on STA.
Knowledge of federal and state OSHA regulations.
High motivation and capable leadership skills.

Nice To Haves

Experience in the passenger transportation or bus industry.

Responsibilities

Manage the overall day-to-day operations of the facility.
Oversee the school bus fleet, drivers, and monitors on a continual basis.
Implement driver recruitment programs to cover daily home-to-school routes and provide adequate substitute personnel.
Manage and conduct yearly evaluations of full-time staff.
Investigate complaints and assist with appropriate resolution.
Oversee yearly driver evaluations.
Coordinate with Human Resources to determine appropriate disciplinary actions when required.
Oversee company, district, state, and federal annual compliance requirements.
Verify the accuracy of monthly credential reports.
Oversee payroll, accounts receivable, accounts payable, and month-end requirements to ensure timely submission for the location.
Ensure school district student transportation designees receive all required information.
Help provide safe, reliable, on-time service through efficient and cost-effective routing solutions.
Maintain knowledge of and ensure strict adherence to school district contracts and facility leases.
Attend required School Board meetings.
Carry out STA policies and applicable local, state, and federal regulations.
Ensure employees receive appropriate job-specific training.
Plan monthly driver safety meetings with the area safety and training designee.
Participate in planning yearly financial requirements for the facility.
Manage monthly Profit & Loss statements and Fixed Asset reports.
Develop charter and school business for assets during non-school days and summer months.
Perform other duties as directed by the Area General Manager or STA senior management.