Terminal Manager

Heniff Transportation Systems•Decatur, AL

10d•Onsite

About The Position

The Terminal Manager is responsible for promoting strategic business growth, customer retention, customer satisfaction, and markets the services of the company. This position ensures compliance with all applicable safety rules and regulations. Additionally, the role manages terminal personnel.

Requirements

Bachelor’s degree or equivalent work experience
Proficiency with Microsoft Suite applications including Word, Outlook and Excel
Minimum 5 years of related experience
Staff supervision experience
Familiarity with DOT and OSHA regulations
Experience managing a location of similar scope
Prior experience as a dispatcher or driver
Some travel to corporate office and other locations
Willingness to work a flexible schedule
Valid driver’s license and ability to meet company driving requirements
Ability to read, write and speak English proficiently

Nice To Haves

Experience using the TMW system
Proven ability to motivate, develop, and mentor staff in order to optimize their performance
Strong organizational and analytical skills
Solid communication skills and attention to detail
Ability to work effectively with all levels of the organization
Ability to be flexible and adapt to change
Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
Demonstrate a positive, proactive and motivated attitude
Proven focus on continuous improvement in the workplace
Ability to adapt to change in a fast-paced organization
Proven problem solver, anticipates challenges and is both responsive and resourceful

Responsibilities

Recruit, interview, hire, and train new staff.
Provide positive coaching and counseling to personnel.
Oversee the daily workflow of the terminal.
Provide constructive and timely performance evaluations.
Handle discipline and termination of employees in accordance with company policy.
Encourage involvement in the quality process toward the goal of continuous improvement.
Ensure appropriate financial management for location and meet company goals.
Prevent waste and lost time.
Schedule employees and oversee work assignments.
Handle concerns from employees and customers.
Enforce and practice all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.
Develop environmental compliance and safety plans where required.
Maintain positive relationships with customer contacts in immediate terminal area.
Develop knowledge of related businesses (shipping, receiving, bulk delivery) in terminal area. Communicate to Sales department where appropriate (potential new customer).
Plan and manage projects.
Understand and follow established policies and procedures in emergency situations.
Monitor overtime.
Perform additional duties as required.