Terminal Manager- Albert Lea, MN

Diesel Direct•Albert Lea, MN

About The Position

The Terminal Manager leads the warehouse and driver team and oversees customer experience, including answering calls, taking orders, and resolving customer issues. The role includes purchasing responsibilities to maintain appropriate inventory levels and meet inventory goals, managing dispatchers to meet customer expectations and delivery KPIs, and managing multiple tank farms to ensure safe operations and compliance with established processes. The position also supports administrative deadlines, attends meetings, and may run operations in place of a senior manager. The manager is expected to communicate effectively across the organization, stay organized while multitasking, adapt priorities as needs change, and work independently as well as within a fast-paced team.

Requirements

Bachelor’s degree preferred with two years of experience, or 3+ years of equivalent experience.
Knowledge of the oil or fuel industry.
Purchasing skills.
Warehouse management skills.
Ability to create standard operating procedure manuals and develop and train employees.
Skills with MS Outlook, Word, and Excel.
Ability to remain self-motivated and professional under high-stress situations.
Proficient verbal and written communication skills, including communicating with all levels of the organization.
Ability to work independently and in a fast-paced team environment.
Positive, professional, customer-oriented attitude.
Ability to resolve escalated customer complaints and issues.
Strong organizational, multitasking, problem-solving, and analytical skills, including evaluating information from multiple sources.

Nice To Haves

CDL A or B.
DOT and hazardous materials training and experience.
Logistics experience.
Experience or knowledge of the petroleum industry.

Responsibilities

Direct and communicate with drivers, encouraging engagement and helping solve problems.
Ensure policies, procedures, and processes are trained and followed.
Provide safety training, coaching, corrective action, and observations.
Work with dispatch to monitor the planning board and support efficient, on-time deliveries.
Provide excellent customer service by investigating issues and taking timely action to resolve them.
Investigate accidents, injuries, spills, product mixes, security issues, unsafe conditions, and other incidents, and report them to the QHSSE team.
Create and maintain a safety culture and ensure transportation operations comply with facility, company, state, federal, and DOT requirements.
Assist with administrative deadlines, including payroll and accounts payable approvals.
Attend meetings and run operations in place of a senior manager as required.
Oversee purchasing to maintain inventory levels that meet customer needs and inventory goals.
Manage dispatchers to meet customer expectations and company delivery KPIs.
Manage multiple tank farms to ensure safe operations and adherence to processes.
Perform other duties as assigned.