Terminal Manager- Albert Lea, MN

Diesel Direct Inc•Albert Lea, MN

4d•$78,000 - $82,000

About The Position

The Terminal Manager leads the warehouse and driver team and oversees customer experience, including answering calls, taking orders, and resolving customer issues. The role oversees or delegates purchasing to maintain appropriate inventory levels and meet customer needs and inventory goals. It also manages dispatchers to meet customer expectations and delivery KPIs, and oversees multiple tank farms to ensure safe operations and compliance with established processes.

Requirements

Bachelor’s degree preferred with two years of experience, or three or more years of equivalent experience.
Knowledge of the oil or fuel industry.
Purchasing skills.
Warehouse management skills.
Ability to create standard operating procedure manuals and develop and train employees.
Proficiency with MS Outlook, Word, and Excel.
Self-motivated, with professional composure in high-stress situations and proficient communication skills.
Ability to work independently and in a fast-paced team environment.
Positive, professional, customer-oriented attitude.
Ability to resolve escalated customer complaints and issues.
Strong organizational skills and proven ability to multitask and get the job done.
Excellent problem-solving and analytical skills, including evaluating information from multiple sources.
Ability to communicate effectively verbally and in writing with all organizational levels.

Nice To Haves

Bachelor’s degree.
CDL A or B.
DOT and hazardous-materials training and experience.
Logistics experience.
Experience or knowledge of the petroleum industry.

Responsibilities

Communicate with and direct drivers, engaging with them and helping solve problems.
Ensure policies, procedures, and processes are trained and followed.
Provide safety training, coaching, corrective action, and observations.
Work with dispatch to monitor the planning board and support efficient, on-time deliveries.
Provide excellent customer service; investigate issues and take necessary action to resolve them quickly.
Report and investigate accidents, injuries, spills, product mixes, security issues, unsafe conditions, and other incidents with the QHSSE team.
Create and maintain a safety culture and ensure transportation operations comply with facility, company, state, federal, and DOT rules and regulations.
Assist with administrative deadlines, including payroll and accounts payable approvals.
Attend meetings and serve in place of the senior manager as required.
Manage time effectively, anticipate obstacles, adjust priorities as needs change, and keep others informed of progress.
Perform other duties as assigned.