Term Support Worker

The Salvation Army Canada and Bermuda Territory•Yellowknife, NT

2d•Onsite

About The Position

Under the direction of the MHSS Supervisor, the employee provides resident support services, on-site supervision, housekeeping, and security for the NWT Resource Centre and Mental Health Support Services on the Mental Health Support Services floor. This role involves implementing training plans, responding to crisis situations, accompanying clients to appointments, ensuring clients follow routines, and providing advocacy services. The position requires wake shifts during the night, administering first aid and medications, providing personal care, ensuring clients have balanced meals, and maintaining a clean and hygienic residence. Life skills support in areas such as cooking, healthy living, safety, money management, nutrition, and housekeeping are also key components. Administrative duties include completing various client records and submitting incident reports. The role requires constant contact with clients, daily contact with other employees, regular contact with supervisors and caseworkers, and occasional contact with contracting agencies and emergency services.

Requirements

Conflict Resolution
First Aid
Verbal Judo and/or NVCI
Suicide Intervention
WHMIS
Post-Secondary Education or related experience in Social Services (One (1) to two (2) years)
Updated Immunization records
Clear Criminal Record Check
Class 5 driver’s license and clean driver’s abstract
The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment
Effective interpersonal communication in English both written and oral
Effective assessment, observation and recording skills
Implement policy and procedures
Ability to work within a teamwork structure though will be required to work alone
Effective interviewing skills
Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
Computer skills are required
Valid Vulnerable Sector Screening
Valid First Aid certificate
WHMIS
The Salvation Army on-line certification for abuse prevention
Clear internal abuse registry check
Participate in mandatory yearly training

Responsibilities

Implements formal and informal training plans communicated by Caseworkers.
Follows direction of Primary Support Worker and/ Program Supervisor to ensure consistency and quality of service.
Offers client opportunities for growth, development and choice of lifestyle.
Responds to crisis situations in the home while on shift, such as medical emergencies and behavioural issues.
Accompanies or assists clients to obtain transportation to a variety of activities, locations and meetings with other professionals and agencies.
Ensures clients get up for work, dressed appropriately and follows through with routine activities.
Provides advocacy services or teaches self-advocacy for clients.
Documents behavioural concerns.
Works wake shift during the night.
Ensures clients, residents and visitors follow house rules and guidelines, i.e. fire safety, house rules, noise, non-smoking, etc.
Administers first aid and medications according to prescriptions and agency policy.
Provides personal and physical care to clients, if needed.
Ensures clients are offered a well-balanced and nutritionally sound diet.
Ensures residence is in good repair, clean and hygienic – light housekeeping.
Assists with and teaches a variety of daily living skills.
Provides life skills support related to cooking, healthy living, safety, money management, nutrition and housekeeping.
Completes records such as medical file, daily and monthly accounting sheets, client finances, observation booklet on clients, daily logbook, and daily communication book.
Submits incident reports in case of incidents during night shifts.
Complies with The Salvation Army Policy and Procedures.
Maintains first aid and CPR certification.
Performs other tasks as assigned by the MHSS Supervisor.