Tennis Attendant

KW Property Management Careers•Miami, FL

1d•Hybrid

About The Position

The Amenities Attendant is a hospitality position responsible for maintaining a safe and clean aquatic recreational area for guests or residents and/or other amenity or common areas under the supervision of the Maintenance Supervisor or General Manager. This role involves greeting guests, validating their use of property amenities, enforcing rules and regulations, reporting maintenance issues, and documenting daily activities. The position also requires assisting other departments as needed and ensuring residents and guests comply with Association Rules and Regulations.

Requirements

Prior experience in a related position.
The ability to work in a busy, luxury, and fast-paced environment.
The ability to convey a positive and “can-do” attitude at all times, including during high-stressful situations.
Ability to communicate effectively with other staff.
Must be able to work well with others as the role will require cooperation from other team members.
High School Diploma or Equivalent.
Ability to organize and prioritize.
Bilingual required.

Nice To Haves

Experience at a luxury property, club or hotel is strongly preferred.

Responsibilities

Greet all guests in a standing upright position as they enter the clubhouse of the community maintaining the highest quality of customer service.
Validate guests and residents’ use of the property’s amenities (e.g., pool area, spa, fitness center, tennis court, basketball court).
Ensure each guest has authorized access to use the property’s amenities and follow all "check-in" policies and procedures.
Report any violations of the Rules and Regulations observed, according to established procedures.
Report damage, theft, and found articles to supervisors.
Monitor tennis courts and other clubhouse amenities and advise the Property Manager of any issues or violations of established rules and regulations.
Document daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report all maintenance items (e.g., burned out lights, leaks, broken equipment) to the Property Manager.
Ensure residents and registered guests are complying with Association Rules and Regulations.
Remove any loose debris or trash in the area.
Complete daily check list.
Assist other departments as time allows on projects and duties as assigned.
Assist Front Desk as needed.