Tenant Support Specialist

Housing Authority of New Orleans • New Orleans, LA

2d • $30,800 - $36,900 • Onsite

About The Position

Reporting to the Assistant Property Manager, the Tenant Support Specialist serves as a key point of contact for residents, providing responsive, courteous, and solution‑focused customer service. This role supports daily front‑office operations, coordinates resident communications, and ensures timely follow‑up on service needs. The Tenant Support Specialist contributes to a positive resident experience by maintaining professionalism, accuracy, and empathy in all interactions.

Requirements

• High School diploma or G.E.D required.
• A minimum of three years of administrative support experience.
• At least two years of experience in the Housing field.
• Must have a valid Louisiana Driver’s License.
• Must meet the eligibility requirements for coverage under HANO’s fleet auto insurance.

Nice To Haves

• Associates Degree is preferred.

Responsibilities

• Provide front-line customer service by greeting residents and visitors, addressing inquiries, and directing individuals to appropriate resources
• Manage reception duties, including answering phones, responding to emails, and assisting walk in residents
• Receive, document, and process maintenance work orders, ensuring accuracy and timely entry into the system
• Coordinate and distribute resident communications such as notices, updates, and informational materials
• Schedule appointments for maintenance services, meetings, and resident support activities
• Track resident concerns and issues, monitor progress, and follow up to ensure satisfactory resolution
• Maintain organized records, logs, and documentation related to resident interactions, work orders, and appointments
• Collaborate with internal teams to support effective workflow, information sharing, and service delivery
• Assist with special projects, resident events, and administrative tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED