RTG Tenant Services Coordinator (Johnson City, TN)

PYA P C•Johnson City, TN

13h•Onsite

About The Position

Realty Trust Group (RTG) is seeking a Tenant Services Coordinator to work under the direct supervision of a Property Manager and/or Senior Property Manager. This role is responsible for implementing policies, procedures, and programs to ensure well-managed, well-maintained facilities. The primary focus is on securing a positive response to the concerns and needs of clients and customers, while simultaneously increasing the value of a defined portfolio of properties. RTG is a national leader in providing comprehensive real estate solutions for the healthcare industry, with over 150 professionals serving clients in more than 40 states. The company is recognized for its objective, accountable, and trusted expertise, delivering innovative solutions through advisory, development, transactions, operations, and regulatory compliance services. RTG has been honored as a "Best Places to Work" by Modern Healthcare for five consecutive years and named a "Best in Business" company and Top Healthcare Development Company. They manage a portfolio of over 26 million square feet of healthcare assets and have completed over $3 billion in healthcare transactions.

Requirements

Must work well together and in a professional team environment.
Adaptable.
Strong communicator.
Detail oriented.
Organized.
Problem solver.
Multi-tasker.
Self-starter.
Able to accept constructive criticism.
Timely decision-maker.
High school graduate.
Proficient with Microsoft Office Suite.

Nice To Haves

Associate's or Bachelor's degree is preferred.
Commercial Property management, facilities management, and/or brokerage experience or equivalent preferred.
Experience in Yardi Property Management software preferred.
Experience with MLS platforms and other real estate databases (CoStar, LoopNet).

Responsibilities

Develop and maintain positive tenant relations by creating and sustaining good will between landlord and tenant by providing consistently responsive quality services.
Assess tenant satisfaction and creates/implements action plans to improve this metric.
Monitor and report regulatory compliance concerns to the Property Manager.
Collaborate on preparation and administration of operating and capital budgets, manage expenses to ensure that the property meets or exceeds budget expectations, and develop monthly reports documenting the results.
Work with property accounting team on accounts receivable, accounts payable, related financial analytics and lease administration.
Contribute to preparation of a monthly report to client, as well as be responsible for other necessary reports, forms, and required documents.
Implement internal departmental policies and procedures and customize application to portfolio.
Secure appropriate bids, negotiate, and administrate service contracts.
Monitor vendor performance with authority to recommend necessary changes if performance metrics are not met.
Maintain tenant files, including lease documents, certificates of insurance, and other required documents and notices.
Maintain vendor files, including vendor agreements, certificate of insurance, and other required documents and notices.
Oversee workorder software, receive maintenance requests and ensure timely resolution, including responding to after-hours emergencies.
Coordinate and assist with tenant move-ins and move-outs.