Tenant Services Coordinator, Times Square
About The Position
The Times Square offers 652 units of permanent supportive housing to low-income New Yorkers, people living with HIV/AIDS, veterans, and chronically homeless individuals, including some with mental illness. The Center for Urban Community Services provides comprehensive onsite social services, and Breaking Ground coordinates property management services. The Times Square is Breaking Ground’s flagship, supportive housing residence. When Breaking Ground acquired the building in 1991, The Times Square, a former grand hotel was transformed into the largest permanent supportive housing residence in the nation. Reporting to the Assistant Director, Tenant and Aging Services, the Tenant Services Coordinator oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground’s overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning, organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies. This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am – 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough.
Requirements
- Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
- Excellent writing, interpersonal, and organizational skills
- Ability to multitask and shift easily between tasks
- Ability to work with diverse population, including persons with chronic mental illness
- Bachelor’s Degree or equivalent experience
- Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access
Nice To Haves
- Outgoing and easily approachable nature preferred
Responsibilities
- Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
- Oversee development and implementation of a wide range of programs and activities for residents
- Recruit and manage tenant and external volunteer opportunities
- Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
- Manage program budget
- Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
- Liaise with tenants to address needs and concerns as needed
- Accompany tenants on off-site excursions or events arranged by Breaking Ground
- Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
