TENANT SERVICES COORD
About The Position
The Tenant Services Coordinator is responsible for all aspects of the leasing component for a program providing blended case management and permanent supportive housing services to persons with a serious mental illness in Carbon, Monroe, and Pike counties. This role ensures compliance with HUD and other funding body regulations, handles data entry and reporting, conducts inspections of leased units, tracks and calculates participant rent responsibility, manages leases, renewals, unit location, and lease negotiations. The coordinator also acts as a liaison between landlords and program participants to ensure appropriate unit maintenance. Additionally, the incumbent manages the Flex Funding program, which involves reviewing financial assistance applications, determining eligibility, processing payments, and tracking expenditures.
Requirements
- Bachelor’s Degree in a Human Service field preferred
- Experience in leasing, hospitality, or administrative work a plus
- Housing Quality Standards or NSPIRE Certification preferred.
- Organized, detail oriented, manage multiple priorities, and possess excellent verbal and written communication skills.
- Ability to promote positive customer relationships.
- Computer skills including: internet, database, e-mail, (MS Outlook) MS Excel, and MS Word with ability to create forms and documents.
Responsibilities
- Assist and provide Administrative Assistant functions as needed.
- Responsible for reviewing and processing Flexible Funding applications as well as maintaining spreadsheet.
- Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
- Build and develop relationships with community landlords and property managers.
- Locate and conduct HQS inspections on apartments for the program and/or coordinate HUD inspections through the Public Housing Authorities.
- Negotiate lease conditions and rents with prospective landlords.
- Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations; prepare documents for program participant signatures.
- Track renewal dates for leases and rent calculations.
- Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals. Provide monthly reports to Director.
- Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
- Maintain a secured inventory of periodically verified leased property access hardware/software/codes.
- Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
- File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
- Coordinate, schedule, and assist with program participant move in and move out of program.
- Act as liaison between program participant and landlord for repairs to unit.
- Conduct walk through inspections with program participate prior to entry, quarterly during program enrollment, and upon exit of the program; coordinate repairs with landlords and scheduling cleaning as applicable.
- Maintain appropriate program participant census levels.
- Participate in regularly scheduled meetings with both internal and external stake holders.
- Additional duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
