Tenant Relations Worker (18 Month Contract)

SHIPSHEY•Mississauga, ON

6h•CA$59,932 - CA$70,576•Onsite

About The Position

Reporting to the Program Manager, the Tenant Relations Worker will be responsible for providing support to clients regarding their housing and tenancy relationships. They will complete all documentation required for move-in (i.e., Tenancy Agreements, ODSP Pay Direct Forms, and Key Agreement Forms) and will also support financial budgeting for tenants (monthly calculations, annual income reviews, directives from government ministries, and market rent notices).

Requirements

Bachelor’s Degree or Diploma in Social Work, Social Services, Health Services, or equivalent
1+ years’ experience providing housing support to individuals with mental health challenges
Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation
Understanding of the Housing First philosophy
Understanding of homelessness and at risk of homelessness
Excellent time management, prioritization abilities , and communication
Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and InSITE
A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
Valid certification in CPI, CPR, First Aid, and Assist is mandatory

Responsibilities

Meet with new tenants and complete all necessary documentation for move-in (Tenancy Agreements, ODSP Pay Direct Forms, etc.)
Assist with developing landlord and tenant relationships which may include mediation during conflicts
Refer to additional support services if required (Addiction, Trauma, Hoarding, etc.) to maintain a healthy and safe living environment
Encourage neighborhood integration to promote community safety and belonging
Track arrears and assist tenants in developing re-payment plans
Provide risk assessments and develop potential contingency plans
Support move out transition as required
Work independently and collaboratively within a high functioning team to carry out mental health recovery and tenancy support
Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
Demonstrates a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
Perform additional duties as required/delegated by Management
Record Notices of Admission (NOA) and Notices of Vacancy (NOV) in SHIP’s internal database and ensure that these notices are provided to all appropriate departments and staff
Data entry into the Rent Administration System (Yardi), including, but not limited to rent, parking, debits, relevant tenant information such as banking information
Keeps abreast of MOHLTC procedural requirements
Implement/investigate legislative and court rules relating to a case; and keeping abreast of current trends and work collaboratively with management and legal representatives to: ensure appropriate resolutions are met; create policy/procedure, to build partner relationships
Communicates all information pertaining to tenants and LTB processes to the Tenant Relations Manager and other team members as needed
Acts as liaison with landlords, property managers and superintendents to negotiate and resolve tenant issues
Follow up with N4 Eviction Notices if required
Attends Landlord Tenant Board hearings as required