Tenant Coordination Specialist
About The Position
The Tenant Coordination Specialist plays a key role in supporting households through the housing process, from voucher acquisition to lease-up. Reporting to the Tenant Coordination Supervisor, the Specialist serves as the primary point of contact for participants, working closely with government agencies, nonprofits, brokers, landlords, and the internal team. This role requires deep expertise in NYC housing subsidies and processes, and a commitment to participant advocacy at every stage. The ideal candidate is a bilingual communicator (Spanish and English required) who thrives in a fast-moving environment, can navigate complex cross-agency relationships, and brings a trauma-informed, solutions-oriented approach to their work.
Requirements
- Bachelor's degree in a relevant field, or at least 2 years of experience in housing or human services
- Bilingual in Spanish and English required
- Familiarity with NYC's housing market and voucher systems
- Strong interpersonal skills, with a passion for working with diverse communities
- Excellent negotiation and organizational skills
- Willingness to travel frequently within the five boroughs, with reasonable accommodation if necessary
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent verbal and written communication skills, with the ability to relay information and complete tasks in real time
- Comfort navigating cross-agency and cross-sector relationships (government, nonprofits, brokers, landlords)
- Ability to de-escalate and support participants through stressful housing situations
- Strong attention to detail and follow-through in a high-volume, fast-paced environment
- Adaptable and comfortable with change, including shifting priorities, evolving processes, and a growing organization
- Commitment to housing stability and equitable outcomes for all participants
Responsibilities
- Assist participants and property providers with navigating the housing process, including vouchers, payments, and other housing needs
- Serve as the primary liaison between participants and property owners throughout the housing search and lease-up
- Facilitate communication between participants and property providers to ensure a smooth apartment application process
- Respond to housing and participant emergencies, both during and after regular business hours
- Coordinate unit viewings, participant applications, and lease paperwork
- Consistently communicate with the TC team and supervisor regarding viewing logistics, outcomes, and challenges
- Collaborate with the Housing Acquisitions and Operations teams to support housing placements
- Partner with internal teams to support participant move-ins and ongoing housing stability
- Maintain accurate and timely case notes and documentation in organizational systems
- Other duties as assigned by supervisor
Benefits
- Health, dental, and vision insurance
- 401(k) with 4% employer match
- Generous paid time off
- Summer Fridays in August
- Professional development opportunities
- Current wellness perks, including weekly yoga classes and ClassPass
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
