Temporary Support Associate

Tapestry•Boston, MA

3d•Onsite

About The Position

The Temporary Support Associate is an integral part of the store’s success and efficiency, supporting the brand’s customer-service commitment through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale, while assisting customers and contributing to store operations. The associate welcomes clients and provides personalized assistance, acts as a brand ambassador, operates the POS, handles cash and media according to policy, and supports sales through add-on suggestions and gift card promotion. The role also receives and organizes shipments and transfers, maintains stock levels and stockroom cleanliness, replenishes the sales floor, supports visual merchandising, and follows housekeeping and Loss Prevention standards. The position requires retail experience, attention to detail, organization, multitasking, communication and customer-service skills, and familiarity with fashion trends and retail technology. The associate must be able to work a flexible schedule that includes nights, weekends, peak seasons, high-traffic retail days, and public holidays, and meet the stated physical demands.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment.
A combination of education and experience will be considered.
Current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer-service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.