Temporary Support Associate
About The Position
The Temporary Support Associate role is an integral part of the store’s overall success and efficiency, with direct responsibility for supporting the brand’s customer-service commitment. The associate creates positive customer impressions through friendly, efficient interactions at the cash wrap and by helping maintain a well-kept sales floor. Accurate work supporting product flow—from receipt through point of sale—is essential. The role includes welcoming and assisting customers, operating point-of-sale systems, supporting sales-floor activity, receiving and organizing merchandise, maintaining stock levels, and executing visual merchandising updates. Associates maintain housekeeping and Loss Prevention standards and follow company policies when handling cash and customer information. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. The position requires regular lifting of at least 25 pounds, with occasional lifting up to 50 pounds, as well as the ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Requirements
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and marketplace competition.
- Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the internet; ability to use a walkie-talkie and understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English language proficiency (for EU).
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
- Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Nice To Haves
- Previous experience in a luxury retail service environment.
Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Represent the brand internally and in the local market, and support social media engagement.
- Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and payment media according to policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
- Support sales-floor activities and respond confidently to customer requests, partnering with team members or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
