Temporary Student Services Specialist - UT High School - (UTEMPS)

The University of Texas at Austin • Austin, UT

3d • Onsite

About The Position

This is a temporary position for a Student Services Specialist at UT High School, part of the UTemp Pool. The role involves supporting students, parents, and district partners through various communication channels including email, phone calls, and in-person interactions. The assignment is expected to continue until August 31, 2026. The position requires flexibility to manage multiple queries simultaneously in a fast-paced environment across different platforms like phone, chat, and email.

Requirements

• High school graduation or GED.
• Three years of clerical experience.
• Excellent command of the English language.
• Strong customer services skills.
• Computer skills (navigating software, looking up information in databases, etc).
• Personable.
• Team Player.
• Regular and punctual attendance.

Nice To Haves

• Active Listening & Empathy: The ability to fully understand a customer's message and connect with their emotions to provide tailored, compassionate solutions.
• Conflict Resolution & De-escalation: Proficiency in managing difficult conversations, mediating disputes, and maintaining professional composure under pressure.
• Advanced Problem-Solving: Taking initiative to diagnose root causes and identify creative solutions that exceed standard expectations.
• Adaptability & Multi-tasking: Flexibility to handle multiple queries simultaneously across various platforms (phone, chat, email) in fast-paced environments.

Responsibilities

• Customer services representative supporting students, parents, and district partners through email, phone calls, and in-person customer services.
• Flexibility to handle multiple queries simultaneously across various platforms (phone, chat, email) in fast-paced environments.
• Customer services representative supporting students, parents, and district partners through email, phone calls.

Benefits

• Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED