Temporary Sales Support Associate

Tapestry•Atlanta, GA

About The Position

The Sales Support Associate is integral to the store’s overall success and efficiency, with direct responsibility for delivering on the Coach brand commitment while serving customers. The role leaves a positive impression through friendly, efficient cash-wrap interactions and a well-maintained sales floor. Accurate and effective support for product flow—from receipt through point of sale—is essential. The associate welcomes and assists clients, supports sales-floor and store operations, processes transactions, and handles incoming and outgoing merchandise. The position requires attention to detail, organization, strong customer service, and the ability to work in a fast-paced retail environment. A flexible schedule is required to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. The role also involves regular lifting of at least 25 pounds and occasional lifting up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash-register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule that includes nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Act as a brand ambassador internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.