Temporary Resident Service Specialist - Lightbox & The Kennedy Building Apartments

UDR - Opening Doors to your future • Seattle, WA

9d • $23 - $25 • Onsite

About The Position

UDR, Inc. is seeking a Temporary Resident Service Specialist for their apartment communities, Lightbox and The Kennedy Building, in Seattle, WA. This role focuses on providing an exceptional customer experience and ensuring residents have a seamless move-in and an enhanced lifestyle during their residency. The position is temporary, lasting approximately 4 months (June - Sep), with a schedule of Tuesday – Saturday, 9a – 6p.

Requirements

• Multi-family and/or hospitality operations experience
• Experience working in an office setting
• Customer service experience
• High school or equivalent required

Nice To Haves

• Associate degree in business administration or equivalent, is preferred

Responsibilities

• Ensure new residents have a move-in orientation conducted by appointment.
• Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
• Scan all required move-in documents into OneSite.
• Oversee Pending Tasks in OneSite.
• Guide walk-in traffic and minimize wait times.
• Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Check and respond to all voicemails, texts, emails, and other resident communications within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Utilize CRM to effectively manage resident relations, service requests, and resident communications.
• Walk through move-in ready apartments to ensure they meet standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Walk problematic areas raised by residents on the day they are reported to ensure deficiencies are addressed and follow up with the service team until resolved.
• Provide superior customer service to internal and external customers.
• Receive and greet visitors, answer prospect, resident, and customer inquiries, and handle phone calls.
• Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software as directed.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures.
• Commit to Living the UDR Values each day.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

Benefits

• Apartment rental discount
• Company matched 401(k)
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
• Company observed holidays
• Discounts to live in our best-in-class communities
• Tuition reimbursement
• Company sponsored events
• Community service days
• Annual President's Club
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED