Temporary Patient Liaison

The American Society for the Prevention of Cruelty to Animals • New York City, NY

1d • Onsite

About The Position

The Temporary Patient Liaison (TPL) is a vital member of the Community Medicine(CM) team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.

Requirements

• Ability to build close working relationships with others, both internal and external partners at all levels
• Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
• Ability to work independently and as part of team
• Ability to work standing for 8 or more hours
• Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities
• Experience using a computer and navigating software applications
• High-degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission
• Highly organized, with attention to detail
• Must display a track record of timely and accurate data entry
• Outstanding customer service skills
• English (required)

Nice To Haves

• Bilingual (Spanish) strongly preferred
• Experience in a social service setting working with diverse populations preferred
• Experience in community services, customer service, community organizing, advocacy or related field preferred

Responsibilities

• Work as part of a team to create a consistently excellent, welcoming client experience
• Greet clients, answer questions, schedule appointments and assist with patient intake
• Maintain a clean, stocked and organized lobby
• Manage client check-in to ensure smooth/efficient morning intake process
• Accurately and efficiently enter client and patient information into database
• Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions
• Provide clients with referrals to external agencies/partners
• Accept payments for services and ensure cash register is balanced daily as needed
• Complete follow-up and reminder calls/text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance
• Schedule follow-up and additional services as needed
• Prepare exam room(s) for use and escort and welcome clients into exam rooms
• Assist with outpatient exams by taking patient medical history
• Act as a scribe as appropriate to increase efficiency of the medical team
• Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork
• Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
• Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment
• Restock medical supplies as needed
• Assist medical team with translation service coordination as needed
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED