Patient Liaison

Diagnostic Imaging Centers of Texas•Houston, TX

5d•Onsite

About The Position

Diagnostic Imaging Centers of Texas (DICOT) and our family of affiliated brands are seeking a reliable and professional Scheduling Specialist who is passionate about helping patients and coordinating care with integrity and excellence. This role serves as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans. The Patient Liaison will coordinate communication between attorneys, medical support teams, and patients, providing the highest standard of customer service and fostering cooperative working relationships with all stakeholders. This position is a Full Time role based in a corporate office setting with a focus on collaborative, innovative support in a professional and team-oriented environment.

Requirements

Dependable, professional candidates with excellent customer service and verbal communication skills.
Superior communication abilities.
Strong customer service and patient interaction skills.
Reliability, including punctuality and dependability.
Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.
Some experience with Microsoft Office (Outlook, Word, Excel).
Prior patient interaction experience is highly preferred.

Responsibilities

Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.
Coordinate communication between attorneys, medical support teams, and patients.
Provide patients with the highest standard of customer service.
Foster cooperative working relationships with all stakeholders.
Address client questions and concerns promptly, providing exceptional customer service.
Communicate with patients through phone calls, emails, and other channels.