Temporary Patient Liaison

The American Society for the Prevention of Cruelty to Animals•Long Island, NY

5d•Onsite

About The Position

Who We Are At the ASPCA® (American Society for the Prevention of Cruelty to Animals), we’re proud to work with a broad and talented team of professionals who help drive our mission to prevent animal cruelty and promote their well-being across the country. Since 1866, we’ve been at the forefront of animal welfare, and every member of our extended team contributes to our hands-on work, advocacy, and education efforts. By working with the ASPCA, you’re helping improve the lives of animals and the people who care about them. What You’ll Do The Temporary Patient Liaison (TPL) is a vital member of the Community Medicine(CM) team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The TPL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.

Requirements

Ability to build close working relationships with others, both internal and external partners at all levels
Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
Ability to work independently and as part of team
Ability to work standing for 8 or more hours
Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities
Experience using a computer and navigating software applications
High-degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission
Highly organized, with attention to detail
Must display a track record of timely and accurate data entry
Outstanding customer service skills
Language English (required)
High School Diploma or GED equivalent required

Nice To Haves

Bilingual (Spanish) strongly preferred
Experience in a social service setting working with diverse populations preferred
Experience in community services, customer service, community organizing, advocacy or related field preferred

Responsibilities

Work as part of a team to create a consistently excellent, welcoming client experience
Greet clients, answer questions, schedule appointments and assist with patient intake
Maintain a clean, stocked and organized lobby
Manage client check-in to ensure smooth/efficient morning intake process
Accurately and efficiently enter client and patient information into database
Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions
Provide clients with referrals to external agencies/partners
Accept payments for services and ensure cash register is balanced daily as needed
Complete follow-up and reminder calls/text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance
Schedule follow-up and additional services as needed
Prepare exam room(s) for use and escort and welcome clients into exam rooms
Assist with outpatient exams by taking patient medical history
Act as a scribe as appropriate to increase efficiency of the medical team
Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork
Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment
Restock medical supplies as needed
Assist medical team with translation service coordination as needed
Perform other duties as assigned