Temporary Hotline Representative

Maricopa County•Phoenix, AZ

4d•Onsite

About The Position

This is a temporary position supporting the November General Election with an anticipated start date in October. As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed.

Requirements

High school diploma or GED
Must be a registered voter or have the ability to become a registered voter in the State of Arizona by the time of hire
Must pass an applicable background screening
Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)
Must be able to work overtime as necessary

Nice To Haves

One or more years of poll worker experience
One or more years of general office experience
One or more years of moderate computer use experience
One or more years of election experience
One or more years of customer service experience
One or more years of experience working with multi-line telephones
Bilingual in English and Spanish is a plus, but not necessary

Responsibilities

Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
Creates tickets detailing the call and what transpired
Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
Assists other divisions of Elections with their daily functions and activities, along with other job duties as assigned