Legal Hotline Attorney

Florida Realtors • Orlando, FL

1d • Hybrid

About The Position

Florida Realtors, the state's largest trade association, is seeking a knowledgeable and personable attorney for a member-facing role which provides timely and accurate information on real estate related questions and needs. Based in their Orlando HQ, the Legal Hotline Attorney offers a rare opportunity for licensed attorneys to apply their expertise in a dynamic, high-volume call center environment that prioritizes service, accuracy, and professionalism — without the unpredictability and long hours of private practice. The attorney will field member calls and emails on topics ranging from license law and contracts to complex transactional issues, delivering concise, plain-language answers that members can immediately put into action. In addition to hotline work, the attorney will contribute to the Law & Policy Department’s broader mission through legal research, article drafting, presentations, and committee participation. Success in this role means combining efficiency with empathy — answering questions quickly while ensuring members feel supported and confident in the guidance provided. With defined work hours, clear performance expectations, and a collegial team, this role balances meaningful impact with work/life stability.

Requirements

• Juris Doctor (JD) degree
• Active Florida Bar membership in good standing; eligible to practice law in Florida.
• Proficient with Microsoft Office and database management software.
• Ability to use Windows based PC and voice-over IP phone system.
• Proven track record as a provider of exceptional customer service in any industry.
• Excellent interpersonal and customer service skillset to include active listening, patience, empathy, phone etiquette, clarity in communication, and proficiency for multitasking.
• Clear and effective verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues.
• Strong legal research and writing skills and ability to explain legal research and answers to nonlegal realtors.
• Strong analytical and problem-solving skills.
• Proven ability to troubleshoot, organize, complete assignments, and complete goals on time and as defined.
• Applicants needs to be eligible to be employed in the United States.

Nice To Haves

• 1 year or more Legal consulting experience preferred.

Responsibilities

• Provide timely, accurate, and practical legal information to members via phone and email.
• Meet established hotline performance metrics: minimum of 22 calls per day, average call length of approximately 4–6 minutes.
• Document all interactions in the association’s proprietary system with clarity and completeness.
• Actively contribute to departmental projects, including research, publications, and presentations.
• Field phone calls through the Florida Realtors Legal Hotline and provide answers, by telephone and any other technology authorized by Florida Realtors, to legal inquiries raised by members.
• Track member inquiries and responses through proprietary software and ensure resolution to those inquiries.
• Research real estate legal topics to provide information and answers to members.
• Attend regular department meetings for collaborative discussions of current trends on the hotline and legal topics impacting members and their businesses.
• Attend meetings on topics relevant to the department’s work and prepares a summary of that to share with the department.
• Conduct legal research as requested by General Counsel or Associate General Counsel and prepare memoranda to summarize findings, analysis, and conclusions.
• Draft legal articles which summarize current legal issues or trends.

Benefits

• Rewarding 401k plan with 6% company match, fully vested
• Free medical insurance for you as an employee
• Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
• Partial remote and flexible work environment
• Generous paid vacation days and sick days, and 9 company holidays
• Vacation buy-back plan
• Vibrant company culture
• Possible $5000 grant on the purchase of your first home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level