Temporary Coordinator, Family Support

Lucet•,

6d•$22 - $24•Remote

About The Position

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

Bachelor’s degree in Social Work, Psychology or related healthcare field and three (3) or more years of experience in a health care, managed care and/or customer service setting OR Associates degree and 4+ years of experience OR high school diploma and 5+ years of experience in a health care, managed care or customer service setting
Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone
Excellent written and verbal communication, interpersonal, and organizational skills
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Nice To Haves

Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
Ability to work independently to meet team objectives/goals
Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
Able to manage multiple tasks in a fast-paced, changing environment
Ability to work within a collaborative, team-oriented environment

Responsibilities

Conduct outreach and screening calls to assess family needs, identify barriers, and evaluate gaps in care.
Build relationships with families through education, support, and ongoing engagement to ensure effective program participation.
Facilitate referrals to clinical, community, and government resources and coordinate with care managers, providers, and internal teams.
Act as a central point of contact to triage cases, ensure documentation is complete, and support timely access to services.
Educate families on benefits, coverage, behavioral health services, and program requirements.
Provide administrative and operational support including documentation, communication, and compliance with organizational and regulatory standards.

Benefits

Hourly compensation between $21.80 - $24.20, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.