Family Support Coordinator - Louisville, KY

NFH•Louisville, KY

19h•Hybrid

About The Position

The Family Support Coordinator (FSC) plays an essential role in guiding families through the delicate process of organ, tissue, and eye donation. Through their support, they help families make informed decisions, offering compassion and understanding every step of the way. This role involves scheduled 24-hour on-call shifts, requiring availability to respond as needed and extensive travel throughout Network for Hope's service area.

Requirements

College degree (Associate or Bachelor's level) in allied health, education, business, sales or marketing, pastoral care, psychology or related field required. Extensive experience and healthcare certifications may substitute for education requirements and will be reviewed on a case-by-case basis.
Experience in marketing, communication, teaching, health care, counseling, pastoral career other public service-related required.
Hospice care, bereavement counseling, pastoral counseling, social work, organ or tissue donation and other helping professions are examples of the training and experience relevant to this position.
Scheduled 24-hour on-call shifts is an essential function of this role.
Candidates must remain available to respond as needed during assigned on-call periods.
Must be able to travel extensively throughout Network for Hope's service area.

Responsibilities

Respond independently to hospital referrals within designated timelines, ensuring timely communication.
Report relevant patient information to the Administrator on Call (AOC) for further coordination.
Confirm donor eligibility in collaboration with the AOC.
Collaborate with the healthcare team to assess the readiness of the legal next of kin or family for donation conversations.
Lead empathetic, compassionate discussions with families experiencing sudden loss, offering a safe space for grief and emotions.
Build rapport with the healthcare team to gather necessary information about family dynamics, determining the best time for donation discussions.
Advocate for donation with sensitivity, tailoring the approach to each family's unique circumstances.
Assist families in understanding the grave prognosis.
Conduct uniform Donor Risk Assessment Interviews (DRAIs) with family members to assess suitability for donation.
Provide families with accurate, timely information regarding the donation process, collaborating with medical and hospital staff as needed.
Act as a liaison between the family and the healthcare team, ensuring their needs are met and supporting their wishes.
Follow up with families after the recovery process to inform them about donation outcomes.
Provide continuous emotional support to families throughout the donation process.
Educate families about the donation process, helping them understand each step clearly and compassionately.
Support families and help them prepare for their departure from the hospital.
Offer memory-making services and connect families to community resources through NFH-led initiatives.
Maintain regular communication with NFH staff, ensuring coordinated and consistent support throughout the process.
Obtain and document authorization for donation.
Maintain accurate, detailed records of family interactions, dynamics, and healthcare team communications.
Follow established documentation protocols to ensure accurate, thorough case details.
Educate hospital staff about the authorization, care process, and donation procedures.
Assist with presentations and training sessions for hospital partners.
Contribute to the development of department policies and improve procedures based on hands-on experience and feedback.
Participate in case reviews, meetings, and continuous learning opportunities to stay current on best practices.
Other duties as assigned by the Family Support Manager.