SOC Operator (Louisville KY)

Walden Security•Louisville, KY

4d•Onsite

About The Position

The Security Operations Center (SOC) Operator is responsible for using best practices for communicating information surrounding incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. This role involves answering routine and emergency calls, monitoring various security systems, coordinating responses to life safety incidents, maintaining records, handling sensitive information with confidentiality, conducting video reviews, documenting incidents, ensuring system functionality, coordinating on-site security personnel, monitoring atmospheric conditions, collecting real-time information during emergencies, maintaining situational awareness during civil demonstrations, and managing employee security concerns.

Requirements

Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Excellent organizational and time management skills.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
A professional demeanor, along with excellent customer service skills.
Ability to work independently while also being a team player.
Excellent verbal and written communication skills in English.
Conduct routine alarm testing and remote audits.
Manage access cards.
Maintain daily logs and prepare and provide reports as required.
Analytical mindset with the ability to identify and escalate critical issues.
Typing - 40 WPM, minimum.
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
High school diploma or equivalent required.
Minimum of 25 years of age.
Ability to pass criminal background check and drug test.

Nice To Haves

Fluency in other languages is a plus.
CPR/First Aid Certification (preferred).
Prior experience in security, law enforcement, or military service is preferred but not required.

Responsibilities

Answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
Monitoring various tools to assist in identifying threats and/or risks to the organization.
Coordinating response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems.
Maintaining various records of communications and events.
Managing and handling situations of a sensitive nature and maintaining company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
Conducting investigative video reviews and reporting findings; Assisting in conducting investigations and updating requestors in a timely manner.
Properly documenting all reported incidents, notifying appropriate parties for information, escalation, or other business required actions.
Ensuring all systems within the SOC are functioning properly and reporting deficiencies as necessary.
Coordinating the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
Proactively monitoring developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property.
In the event of an ongoing police or fire emergency in proximity to an asset, promptly collecting real-time information and alerting the relevant offices or employees affected.
Maintaining situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools.
Managing and prioritizing employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests.
Protecting the Industrial or Commercial property of our clients against fire, vandalism and illegal entry.
Conduct routine alarm testing and remote audits.
Manage access cards.
Maintain daily logs and prepare and provide reports as required.