Template Analyst, Lead

UChicago Medicine•Burr Ridge, IL

21h•$37 - $44•Onsite

About The Position

UChicago Medicine is seeking a Template Analyst Lead to support template and scheduling configuration for assigned operational units across its Ambulatory and Ancillary footprint. In collaboration with the Director of Template & Capacity Management, the role creates, builds, analyzes, and supports provider and ancillary templates to maximize patient access. The Lead serves as a technical subject matter expert on template design strategy and provides consultative support to operations on implementation and configuration. The position ensures provider and ancillary schedules are generated and modified efficiently and on time. Working with Operations, Physician Leaders, and IT, the Lead analyzes, tests, documents, troubleshoots, and implements scheduling solutions. The role requires extensive knowledge of specialty, primary care, and ancillary scheduling, and manages templates for moderately to highly complex operational units. As the first line of escalation, the Lead also supports template builders and helps develop staff.

Requirements

At least 5 years of experience in healthcare operations, patient access, template management, or a related area; ambulatory care experience is preferred.
Strong understanding of Epic template management and Epic Cadence configuration.
Experience with and strong understanding of information technology related to patient access workflows, including access-related system configuration, change control practices, and using technology to promote standard workflows.
Excellent analytical, written, and oral communication skills, including the ability to articulate facts and ideas clearly and concisely.
Critical thinking skills and strong attention to detail and accuracy.
Ability to prioritize work in a multitasking, complex, fast-paced, and matrixed environment.

Nice To Haves

Healthcare operations, patient access, or template management experience in an ambulatory care setting.

Responsibilities

Support template management strategy, design, and build across UChicago Medicine’s Ambulatory and Ancillary footprint under the guidance of the Director of Template & Capacity Management.
Maintain subgroups, provider-to-department mapping, and visit type use to align with operational changes.
Ensure templates and scheduling configurations are accurate, entered into the system promptly, and consistent with system template standards.
Analyze template structures for accuracy, appropriateness, and validity before releasing them.
Serve as an escalation point for template-related issues, maintain issue logs, and provide resolution.
Support timely and accurate changes to Cadence master files and related system configuration.
Optimize template design and build by analyzing provider capacity and utilization statistics.
Advise on slot utilization and template optimization across multiple departments, and proactively identify gaps in templates and scheduling configurations.
Support new processes and functions that implement Access initiatives.
Partner with operations managers to coordinate template designs, ensure appropriate maintenance, and address questions and solutions related to system template standards.
Work with department operational leaders to ensure schedules reflect documented scheduling guidelines.
Communicate template and schedule expectations, barriers, and opportunities to management, team members, department operations, users, and other stakeholders.
Identify opportunities to standardize template design and system configuration across the enterprise.
Serve as an enterprise-wide subject matter expert for template design.
Escalate issues and opportunities to appropriate teams, track them to completion, and coordinate with external departments as needed.
Support Template Management staff through training and education, and coach and develop new staff on template standards and system design.