Template Analyst

Saint Luke's Physician Group • Kansas City, MO

1d

About The Position

Provides system-level scheduling optimization and template management to enhance provider capacity, appointment utilization, and patient access across ambulatory clinics and radiology services. Serves as a technical subject matter expert in Epic Cadence scheduling tools and executes approved access strategies through detailed system configuration. The analyst implements scheduling change requests accurately and on time, and makes recommendations that influence access performance, patient experience, provider schedule utilization, and productivity. The role includes managing provider template session limits, designing and building new provider schedules, and planning phased panel ramp-ups in partnership with administrative, operational, and clinical leaders. It supports efficient, high-performing provider schedules and organizational access goals across the enterprise.

Requirements

• At least three years of experience in healthcare scheduling, patient access, or a related operational role.
• Experience with provider scheduling templates, scheduling optimization, or access-related workflows.
• Experience managing work through a ticketing or request-management system with defined service expectations.
• Strong analytical skills and ability to interpret scheduling and utilization data.
• Demonstrated ability to manage detailed system configuration accurately.
• Associate’s degree in healthcare, business, finance, nursing, or a related field, or an equivalent combination of education and experience.

Nice To Haves

• Bachelor’s degree in healthcare, business, informatics, or a related field.
• Experience managing Epic Cadence scheduling templates, including Master, Daily, Guided, and blocks.
• Experience supporting access improvement or capacity optimization initiatives.
• Experience with ServiceNow or similar service request or ticketing platforms.
• Strong understanding of provider scheduling workflows in an ambulatory healthcare environment.
• Experience working in an academic medical center or multi-specialty healthcare system.

Responsibilities

• Design, build, maintain, and track complex provider scheduling templates in Epic Cadence, including new provider schedule builds and phased panel ramp-up planning.
• Manage session limits, scheduling structures, and template configurations to balance access, provider capacity, and operational needs.
• Partner with operational and clinical leaders in ambulatory and ancillary practices to clarify goals and identify the underlying needs behind provider template requests.
• Ensure provider templates align with specialty-specific access expectations.
• Implement and monitor approved scheduling and template changes to improve provider utilization, reduce appointment lag, and support access goals.
• Manage scheduling and template requests through ServiceNow, meeting established service-level agreements, typically within three business days.
• Track ongoing access and template performance for assigned providers and identify opportunities for optimization.
• Serve as a technical expert in Epic Cadence and MyChart scheduling functionality and accurate system configuration.
• Collaborate with clinic and operational leaders to implement scheduling best practices and maintain specialty-specific access expectations.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree