Teller - Kahala Branch

Central Pacific Bank•Honolulu, HI

13d•$20 - $21•Onsite

About The Position

Tellers at Central Pacific Bank are the face of the company, responsible for processing routine financial transactions and providing exceptional customer service. They aim to exceed customer expectations, welcome everyone warmly, and help customers meet their financial goals by informing them about relevant products and services. The role requires individuals who want to make a difference in their communities and embody the company's core values of a "Voyaging Spirit" and being "Positively Ohana". This involves demonstrating strong customer interaction skills, empowerment, ownership, active listening, effective communication, and a solution-oriented approach.

Requirements

High School Diploma or equivalent required.
6 months or more of experience in cash handling and customer service (for Teller I).
1+ year(s) of experience in cash handling and customer service (for Teller II).
1+ year(s) of experience in a Financial Institution and/or Teller experience (for Teller II).
Ability to perform light physical work and move or lift items up to 20 pounds.
Ability to operate and proficiently use standard office equipment, including phone, copier, personal computer, and/or other work-related mechanical or electronic devices and applications.
Ability to clearly communicate verbally and in writing with all internal and external customers.
Ability to hear sufficiently to engage in daily discussions and interactions.
Ability to read and understand bank-related documents.
Ability to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
Ability to adapt to different work environments as needed to perform the job.

Responsibilities

Perform all duties and interact with internal and external customers in a manner aligned with the Company's Core Values.
Provide an exceptional customer experience, delivering personalized service and looking for ways to "WOW" customers.
Handle a variety of financial transactions including check cashing, cash deposits, loan payments, and counting currency and coin accurately.
Maintain accurate customer records in accordance with bank policies and procedures.
Answer customer questions with a positive attitude.
Comply with all security procedures and bank regulations.
Maintain working knowledge of bank policies and procedures.
Safeguard assigned, branch, and customer cash according to Security Procedures.
Hold financial conversations to determine customer needs and refer appropriate solutions.
Identify referral opportunities to maintain relationships and add value for customers.
Actively cross-sell bank products and services.
Participate in branch or bank-wide campaigns.
Maintain and submit customer referrals and reports as required.
Work as a team to meet and exceed individual and team goals.