Full-Time Teller

INB National Association•Riverton, IL

3d•Onsite

About The Position

This is an in-office, full-time position located in Riverton, Illinois. As a Teller with INB, you will be the friendly face that customers look forward to seeing. You will handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services. We offer continuous training and development, a collaborative environment, and the opportunity to work with cutting-edge technology. You will play a crucial role in helping customers achieve their financial dreams and will receive competitive benefits.

Requirements

Customer-Centric Attitude: Your smile and positivity brighten up our customers’ day.
Detail-Oriented: Precision in handling transactions is your middle name.
Communication Skills: From explaining banking products to resolving concerns, you’re a pro at communication.
Tech-Savviness: Embrace digital platforms and confidently guide customers through customer-facing technology.
Team Player: You thrive in a collaborative environment and support your colleagues.
High school degree or equivalent required.
Six months to one-year of related experience and/or training required in the area of cash handling or customer service.
Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
Proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Nice To Haves

Cash handling experience is preferred.

Responsibilities

Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
Enter customers' transactions into the computer to record transactions, and issue computer-generated receipts.
Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
Order daily supply of cash, and count incoming cash; Balance currency, coins, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.
Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
Record customer interactions in the bank's CRM platform.