Teller - Berlin, CT

M&T Bank•Berlin, CT

1d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes financial transactions accurately and efficiently while providing exceptional service, resolving routine customer problems, and helping address branch operational issues. The Teller is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The role also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify appropriate self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently balance and process customer transactions in accordance with Bank policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.