Teller Bilingual Custer and 15th

Wells Fargo Bank•Plano, TX

2d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network at the Custer and 15th location in Plano, Texas. This front-line, customer-focused role supports everyday banking needs through in-branch interactions, accurate transaction processing, and welcoming, reliable service. The Teller is a primary customer contact and represents the branch through attentive service, accuracy, and care. The role builds foundational banking skills by helping identify customer needs and introducing relevant products, services, and digital tools. Tellers connect customers with bankers for more detailed product conversations and work with branch teammates to support smooth daily operations and a consistent customer experience. Wells Fargo provides training, coaching, and a team-based culture, with exposure to retail banking and opportunities for career growth. The position requires Spanish/English speaking and listening proficiency, successful completion of a required language assessment, and a schedule that includes Saturdays. The role is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to identify customer needs, recognize referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns and escalate more complex issues for timely resolution.
Follow applicable risk programs, policies, procedures, and compliance obligations; identify, escalate, and help remediate issues.