Teller - P.T. Weekends - Chesapeake City

APG Federal Credit Union•Chesapeake City, MD

18d•Onsite

About The Position

Under the general supervision of branch management, the Teller performs cash receipt and payment duties, identifies member needs, and recommends appropriate credit union products and services. The role delivers consistent, courteous, and professional member service, cross-sells APGFCU products and services, and follows safety and security policies, Teller Performance Standards, and procedures. The Teller processes member transactions, prepares cash machines and supplies, balances daily activities, and participates in teller and branch settlement activities. The role also protects sensitive member information, watches for potential elder abuse, counterfeit currency, fraudulent checks, and scams, and completes required training and compliance activities. The position requires a flexible schedule, Saturday availability, and travel to other branch locations.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organizational, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to work a flexible schedule, including Saturday hours, and travel to other branch locations.
Ability to use a personal computer and software applications, business office equipment, and data-entry systems; knowledge of commercial mathematics and basic debits and credits.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.

Responsibilities

Process member transactions accurately and efficiently, including check cashing, deposits, withdrawals, bond redemptions, loan payments, cash advances, transfers, and issuance of monetary instruments.
Set up cash machines and supplies for daily operations.
Greet members courteously and process transactions according to credit union procedures and cash and check authority limits.
Enter transactions into software applications and comply with Teller Performance Standards, accuracy guidelines, and transaction authority limits.
Verify work before disbursing funds, review transaction data for accuracy, record transactions using the system cash calculator, and promptly communicate questions or problems to a supervisor.
Balance daily activities and follow operational policies and procedures.
Process night deposits, verify and organize cash drawer work, complete tracking logs, reconcile fee and transaction entries, and participate in branch end-of-day settlement.
Assist with ATM settlement.
Protect sensitive member information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations established in Teller Performance Standards.
Complete applicable training and comply with federal regulations and APGFCU policies and procedures related to the role.
Work Saturday hours and travel to other branch locations as needed.
Perform other similar or related duties as directed.