Teller - P.T. Weekends - Amyclae

APGFCU•Bel Air, MD

20d

About The Position

Under the general supervision of branch management, the Teller performs transactions involving the receipt and payment of cash, identifies member needs, and recommends appropriate credit union products and services. The role provides high-quality member service in a consistent, courteous, and professional manner, cross-sells APGFCU products and services, and follows safety and security policies, Teller Performance Standards, and procedures. The position requires a flexible schedule, Saturday availability, and travel to other branch locations. The Teller is also responsible for completing applicable training and complying with relevant federal regulations and APGFCU policies and procedures.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organizational, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to use a personal computer, software applications, and business office equipment; perform data entry and commercial mathematics.
Ability to use hands regularly to lift coins or money bags and occasionally lift or move up to 30 pounds.
Availability for Saturday hours and travel to other branch locations.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.
Knowledge of basic principles of debits and credits.

Responsibilities

Process member transactions such as check cashing, deposits, withdrawals, bond redemption, loan payments, cash advances, transfers, and issuance of monetary instruments, following credit union policies and regulations.
Set up cash machines and supplies for daily operations.
Greet members professionally and courteously and process transactions according to established procedures and cash and check authority limits.
Enter member transactions into software applications and meet Teller Performance Standards, including accuracy guidelines and check and transaction authority limits.
Verify work before disbursing funds, repeat transaction details to members, review transaction data for accuracy, and use the system cash calculator to record transactions.
Communicate questions or problems to a supervisor promptly and follow operational policies and procedures.
Perform teller and branch settlement activities, including processing night deposits, verifying and organizing cash drawers, completing tracking logs, reconciling fee and transaction entries, participating in end-of-day settlement, and assisting with ATM settlement.
Protect sensitive member information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations outlined in Teller Performance Standards.
Perform other similar or related duties as directed.
Work a flexible schedule that includes Saturday hours and travel to other branch locations.
Complete applicable training and comply with relevant federal regulations and APGFCU policies and procedures.