Teller Pacific Grove

Wells Fargo•Pacific Grove, CA

1d•$22 - $28•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This customer-focused, front-line role supports customers’ everyday banking needs through in-branch interactions, accurate transaction processing, and a welcoming, reliable service experience. Tellers serve as a primary customer contact, learn about customers’ needs, introduce helpful products, services, and digital tools, and connect customers with bankers for more detailed product conversations. The role works closely with branch teammates to keep daily operations running smoothly and provide consistent, high-quality service. It offers exposure to retail banking and opportunities for career growth through Wells Fargo training, coaching, and team-based support. The schedule will include Saturdays. The posting location is 1160 Forest Ave, Pacific Grove, CA 93950. The position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Customer-facing experience, strong attention to detail, and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to identify customer needs and referral or service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.
Ability to work a schedule that includes Saturdays.

Responsibilities

Accurately process transactions and engage customers with care to deliver a positive and reliable branch experience.
Process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Use communication and active listening skills to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.