Teller Bilingual Part Time Willow Bend

Wells Fargo•Plano, TX

3d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network at the Willow Bend location in Plano, Texas. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurate transaction processing, and welcoming, reliable service. Tellers serve as a primary point of contact, learn about customer needs, introduce helpful products, services, and digital tools, and connect customers with bankers for more detailed product conversations. The position provides foundational retail banking experience and opportunities for long-term career growth, supported by Wells Fargo training, coaching, and a team-based culture. The Teller works with branch teammates to support daily operations and deliver a consistent customer experience. The schedule will include Saturdays. Applicants must demonstrate Spanish/English speaking and listening proficiency and pass a required language assessment. This position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles and the ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to ask effective questions and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to identify customer needs, referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service, or an appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including timely escalation and remediation of issues.