Teller-Akron Full Time

Buckeye State Credit Union•Akron, OH

14d•$16 - $17•Onsite

About The Position

Never worked for a Credit Union before?? No problem…. If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Member Service Associate (Teller), you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you . Who says work can’t be fun? What You’ll Do Greet and welcome members and visitors to the credit union in a professional and friendly manner. Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty Complete a variety of transactions to serve members by receiving or paying out funds with a high degree of accuracy Assist members with account inquiries, account updating, and changes to accounts Open new accounts or service existing accounts Respond to members’ requests, problems, and complaints with the ability to work independently in seeking a resolution with the tools provided to you Balance cash drawer/cash machine at the end of shift. Research and resolve discrepancies, reporting discrepancies to supervisor.

Requirements

Proven experience in banking and/or customer service
Adaptability in high-traffic vs. low-traffic business flow of the branch
Basic computer skills
Prioritize customer satisfaction
Must be open to feedback and be coachable
Understand and practice empathy and patience
Strong communication skills, including listen actively and attentively

Responsibilities

Greet and welcome members and visitors to the credit union in a professional and friendly manner.
Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty
Complete a variety of transactions to serve members by receiving or paying out funds with a high degree of accuracy
Assist members with account inquiries, account updating, and changes to accounts
Open new accounts or service existing accounts
Respond to members’ requests, problems, and complaints with the ability to work independently in seeking a resolution with the tools provided to you
Balance cash drawer/cash machine at the end of shift.
Research and resolve discrepancies, reporting discrepancies to supervisor.